Hybrid 2nd-Line Applications Support Specialist

The Institution of Structural Engineers; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days’ paid annual leave (risingwith

bank holidays and flexi leave

A pension scheme with up to 9%Employer

contributions

Life Insurance

Private Medical Insurance

Permanent Health Insurance

Health Cash Plan

Employee Assistance Programme

Season Ticket Loan

Cycle to Work Scheme

Continuous Professional Development

Salary Progression

Job summary

The Institution of Structural Engineers is seeking an Applications Support Analyst to join our IT team in London. You will support and improve our core business systems, ensuring reliability, security and effective use across the organisation.

You will resolve application issues, maintain data quality and work with suppliers and internal teams to deliver an excellent user experience and drive continuous service improvement in a hybrid London-based environment.

Qualifications

• Experience providing 2nd-line application support in a similar environment.
• Knowledge of SQL, reporting tools, or system configuration.
• Strong experience resolving incidents and service requests.
• Experience working with suppliers or 3rd party support teams.
• Experience producing user guides or training materials would be advantageous.

Responsibilities

• Support and improve the Institution's core business systems across the organisation.
• Resolve application issues, maintain data quality, and support system enhancements with suppliers.
• Deliver an excellent user experience and drive continuous service improvements.

Skills

2nd-line support

SQL

Reporting tools

System configuration

Incident management

Vendor management

Job description

The Institution of Structural Engineers is seeking an Applications Support Analyst to join our IT team in London. You will support and improve our core business systems, ensuring reliability, security and effective use across the organisation.

You will resolve application issues, maintain data quality and work with suppliers and internal teams to deliver an excellent user experience and drive continuous service improvement in a hybrid London-based environment.