Research Admin Systems Analyst (Hybrid)

King's Service Centre; Newquay; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Working

10% Performance bonus

30 Days holiday

Sick pay

Contributory pension

Life Assurance

Volunteer days

Free onsite parking

CycleScheme

TechScheme

Training & certification

LinkedIn Learning access

Future Learn courses

Job summary

King's Service Centre in Newquay, UK, is seeking an IT systems support specialist for Research Admin applications. You will collaborate with technical and non-technical teams to maintain and resolve issues across Pure, REMAS, LIMS, and other related systems.

The role involves incident and problem resolution, availability management, and liaison with vendors. Some travel between Quintrell Downs and London campuses may be required.

Qualifications

• Experience supporting Research Admin applications in an education environment.
• Ability to communicate technical and non-technical aspects clearly.
• Experience supporting enterprise-scale systems.
• Strong ITSM principles and knowledge.
• Experience migrating applications to the cloud.
• Knowledge of data, information and systems.
• Familiarity with upstream/downstream systems (CoreHR etc).
• Knowledge of the REF process.
• Experience with cloud and on-prem environments.
• Knowledge of SSIS / stored procedures.

Responsibilities

• Monitor availability of Research Admin applications and resolve issues.
• Manage incidents within defined service levels.
• Document changes for CAB and maintain relevant documentation.
• Coordinate with IT Services and Enterprise Systems teams to ensure interfaces are working as specified.
• Attend meetings to ensure Research Admin applications adhere to service strategies.
• Travel between Quintrell Downs in Cornwall and university campuses as needed.
• Support other team members in Research Admin and Enterprise Systems.

Skills

Research Admin apps familiarity

Education environment experience

Technical communication

Enterprise systems support

ITSM knowledge

Cloud & on-prem

Prioritization

Proactivity

REF knowledge

Upstream/downstream systems

Cloud migration

Data & systems knowledge

SSIS / stored procedures

Job description

King's Service Centre in Newquay, UK, is seeking an IT systems support specialist for Research Admin applications. You will collaborate with technical and non-technical teams to maintain and resolve issues across Pure, REMAS, LIMS, and other related systems.

The role involves incident and problem resolution, availability management, and liaison with vendors. Some travel between Quintrell Downs and London campuses may be required.