Hybrid Rental Support Specialist

Leith of Wendell; Birmingham; Hybrid; GBP 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

25 days annual holiday entitlement

Pension Plan

Death in Service insurance

Critical illness insurance

Health cash plan

Zusammenfassung

Holman UK is hiring a Rental Support Representative to join our team. You will deliver high-quality customer service across the vehicle rental process, acting as the key link between customers, suppliers and internal stakeholders to ensure smooth operations.

For the first six months, you will work in the office five days a week. After that, a hybrid model applies with in-office Tue–Thu and remote Mon/Fri. The role offers £32,500 per annum plus a benefits package and opportunities for growth.

Qualifikationen

• Experience in a customer service, administration, rental, fleet or operational support environment.
• Experience managing customer and supplier communications and resolving issues professionally.
• Experience maintaining accurate records and working with business systems.
• Excellent written and verbal communication skills with strong listening skills.
• Working knowledge of Excel.

Aufgaben

• Act as the main link between customers and suppliers, replying promptly and keeping everyone updated.
• Process and administer vehicle rental bookings accurately and on time.
• Maintain accurate records on business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements.
• Investigate and resolve customer complaints and service issues through to resolution.
• Escalate concerns to the Department Team Leader and perform ad hoc tasks as needed.

Kenntnisse

Customer service experience

Communication skills

Attention to detail

Ownership/independence

Record keeping

Tools

Excel

Jobbeschreibung

Holman UK is hiring a Rental Support Representative to join our team. You will deliver high-quality customer service across the vehicle rental process, acting as the key link between customers, suppliers and internal stakeholders to ensure smooth operations.

For the first six months, you will work in the office five days a week. After that, a hybrid model applies with in-office Tue–Thu and remote Mon/Fri. The role offers £32,500 per annum plus a benefits package and opportunities for growth.