Rental Support Representative

Leith of Wendell; Birmingham; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual holiday entitlement

Pension Plan

Death in Service insurance

Critical illness insurance

Health cash plan

Job summary

Holman UK is hiring a Rental Support Representative to join our team. You will deliver high-quality customer service across the vehicle rental process, acting as the key link between customers, suppliers and internal stakeholders to ensure smooth operations.

For the first six months, you will work in the office five days a week. After that, a hybrid model applies with in-office Tue–Thu and remote Mon/Fri. The role offers £32,500 per annum plus a benefits package and opportunities for growth.

Qualifications

• Experience in a customer service, administration, rental, fleet or operational support environment.
• Experience managing customer and supplier communications and resolving issues professionally.
• Experience maintaining accurate records and working with business systems.
• Excellent written and verbal communication skills with strong listening skills.
• Working knowledge of Excel.

Responsibilities

• Act as the main link between customers and suppliers, replying promptly and keeping everyone updated.
• Process and administer vehicle rental bookings accurately and on time.
• Maintain accurate records on business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements.
• Investigate and resolve customer complaints and service issues through to resolution.
• Escalate concerns to the Department Team Leader and perform ad hoc tasks as needed.

Skills

Customer service experience

Communication skills

Attention to detail

Ownership/independence

Record keeping

Tools

Excel

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement
• Rental Support Representative

Rental Support Representative

Holman UK | Permanent | £32,500 per annum | Hybrid working after your first 6 months

We have an exciting opportunity for a Rental Support Representative to join our growing team here at Holman UK.

For your first 6 months, you'll work in the office five days a week. After that, you'll move to our hybrid model: Tuesday to Thursday in the office, and Monday and Friday working from home. Please bear this in mind when applying.

In this role, you'll deliver a high standard of customer service and operational support across the vehicle rental process. You'll be a key point of contact for customers, suppliers and internal stakeholders, making sure rental requirements are fulfilled efficiently, accurately and in line with agreed service levels. You'll support vehicle bookings, supplier relationships, customer reporting, compliance activities and issue resolution, while delivering a positive customer experience.

About Holman

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

Key Responsibilities

• Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.
• Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.
• Maintain accurate records on our business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements to the way we work.
• Investigate and resolve customer complaints and service issues, taking ownership through to resolution.
• Escalate any concerns to the department Team Leader.
• Carry out ad hoc tasks as required by the business.

What are we looking for?

We're looking for someone with a positive, confident and approachable communication style who can adapt to customers, colleagues, suppliers and other contacts. As part of a small team, you'll take ownership, think creatively and deal independently with a variety of situations. You'll act as the link between our suppliers and our customers, using excellent questioning and listening skills to gather accurate information and deliver a great customer experience.

Essential

• Experience working in a customer service, administration, rental, fleet or operational support environment.
• Experience managing customer and supplier communications, handling enquiries and resolving issues in a professional manner.
• Experience maintaining accurate records and working with business systems.
• Working knowledge of Excel.
• Excellent written and verbal communication skills, including strong questioning and listening skills.
• Strong attention to detail and accuracy.
• Ability to take ownership and work independently as part of a small team.

Desirable

• Experience within the vehicle rental, fleet management or automotive sector.
• Experience investigating and resolving service-related complaints.
• Experience working to service-level agreements and operational performance targets.

What's in it for you?

• 25 days' annual holiday entitlement (plus 8 bank holidays)
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Health cash plan helping with the costs of med