Rental Support Representative

Holman Fleet Limited; Birmingham; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Rental Support

Job summary

Holman UK is hiring a Rental Support Representative to join our growing team. You will be the main contact for customers and suppliers, supporting vehicle bookings and ensuring service levels are met.

For the first 6 months, you’ll work in the office five days a week. After that, a hybrid model applies with part in the office and part from home. You will deliver high-quality customer service across the rental process.

Qualifications

• Essential Experience: working in a customer service, administration, rental, fleet or operational support environment.
• Essential Experience: managing customer and supplier communications, handling enquiries and resolving issues in a professional manner.
• Essential Experience: maintaining accurate records and working with business systems.
• Essential Experience: working knowledge of Excel.
• Essential Experience: excellent written and verbal communication skills.
• Essential Experience: strong attention to detail and accuracy.
• Essential Experience: ability to take ownership and work independently as part of a small team.

Responsibilities

• Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.
• Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.
• Maintain accurate records on our business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements to the way we work.
• Investigate and resolve customer complaints and service issues, taking ownership through to resolution.
• Escalate any concerns to the department Team Leader.
• Carry out ad hoc tasks as required by the business.

Skills

Customer service

Administration

Rental / Fleet

Operational support

Excel

Communication skills

Attention to detail

Ownership

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement
• Rental Support

Representative Holman UK | Permanent | £32,500 per annum | Hybrid working after your first 6 months

We have an exciting opportunity for a Rental Support Representative to join our growing team here at Holman UK.

For your first 6 months, you’ll work in the office five days a week. After that, you’ll move to our hybrid model: Tuesday to Thursday in the office, and Monday and Friday working from home. Please bear this in mind when applying.

In this role, you’ll deliver a high standard of customer service and operational support across the vehicle rental process. You’ll be a key point of contact for customers, suppliers and internal stakeholders, making sure rental requirements are fulfilled efficiently, accurately and in line with agreed service levels. You’ll support vehicle bookings, supplier relationships, customer reporting, compliance activities and issue resolution, while delivering a positive customer experience.

About Holman

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

Key Responsibilities

• Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.
• Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.
• Maintain accurate records on our business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements to the way we work.
• Investigate and resolve customer complaints and service issues, taking ownership through to resolution.
• Escalate any concerns to the department Team Leader.
• Carry out ad hoc tasks as required by the business.

What are we looking for?

We’re looking for someone with a positive, confident and approachable communication style who can adapt to customers, colleagues, suppliers and other contacts. As part of a small team, you’ll take ownership, think creatively and deal independently with a variety of situations. You’ll act as the link between our suppliers and our customers, using excellent questioning and listening skills to gather accurate information and deliver a great customer experience.

Essential Experience

• working in a customer service, administration, rental, fleet or operational support environment.
• managing customer and supplier communications, handling enquiries and resolving issues in a professional manner.
• maintaining accurate records and working with business systems.
• working knowledge of Excel.
• excellent written and verbal communication skills, including strong questioning and listening skills.
• strong attention to detail and accuracy.
• ability to take ownership and work independently as part of a small team.

Desirable Experience

• within the vehicle rental, fleet management or automotive sector.
• investigating and resolving service-related complaints.
• working to service-level agreements and operational performance targets.

What’s in it for you?

• 25 days’ annual holiday entitlement (plus 8 bank holidays)
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Health cash plan helping with the costs of medical, dental and optical treatment
• Partners In Excellence rewards - Partner of the Quarter, Partner of the Year and bonus
• Floating day holiday in lieu of birthday
• Free parking
• Free breakdown cover (eligible employees - service related)
• Long service awards
• Support for further education and employee development

Important Information

You must have the right to remain and work in the UK.

You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.

Please also be aware that we do not provide sponsorship for any of our advertised positions.

We want to positively encourage differences within Holman UK and believe they are critical to our success as a company.

Holman UK is proud to be an equal opportunities employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills.

We encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, armed forces veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

If you need any reasonable adjustments during the application process, please let us know.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we operate according to “The Holman Way” by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.