Hybrid Rental Support Specialist

Holman; Birmingham; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Rental Support

Job summary

Holman UK is hiring a Rental Support Representative to join our growing team. You will be the main contact for customers and suppliers, supporting vehicle bookings and ensuring service levels are met.

For the first 6 months, you’ll work in the office five days a week. After that, a hybrid model applies with part in the office and part from home. You will deliver high-quality customer service across the rental process.

Qualifications

• Essential Experience: working in a customer service, administration, rental, fleet or operational support environment.
• Essential Experience: managing customer and supplier communications, handling enquiries and resolving issues in a professional manner.
• Essential Experience: maintaining accurate records and working with business systems.
• Essential Experience: working knowledge of Excel.
• Essential Experience: excellent written and verbal communication skills.
• Essential Experience: strong attention to detail and accuracy.
• Essential Experience: ability to take ownership and work independently as part of a small team.

Responsibilities

• Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.
• Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.
• Maintain accurate records on our business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements to the way we work.
• Investigate and resolve customer complaints and service issues, taking ownership through to resolution.
• Escalate any concerns to the department Team Leader.
• Carry out ad hoc tasks as required by the business.

Skills

Customer service

Administration

Rental / Fleet

Operational support

Excel

Communication skills

Attention to detail

Ownership

Job description

Holman UK is hiring a Rental Support Representative to join our growing team. You will be the main contact for customers and suppliers, supporting vehicle bookings and ensuring service levels are met.

For the first 6 months, you’ll work in the office five days a week. After that, a hybrid model applies with part in the office and part from home. You will deliver high-quality customer service across the rental process.