Rental Support Specialist (Hybrid: Office/Home)

Holman; Coleshill Heath; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement: 25 days + 8 bank

Pension plan

Life & disability insurance

Health cash plan

Education support

Free parking

Breakdown cover

Long service awards

Rewards program

Job summary

Holman UK is hiring a Rental Support Representative to join our team. You will deliver high-quality customer service and operational support across the vehicle rental process. You’ll be the main liaison for customers, suppliers, and internal stakeholders to ensure bookings meet service levels.

Initial five-day-a-week office work, then hybrid after 6 months (Tue–Thu in office; Mon and Fri remote). Strong communication and attention to detail are essential.

Qualifications

• Experience in customer service, administration, rental, fleet or operational support.
• Experience managing customer and supplier communications, handling enquiries and resolving issues.
• Experience maintaining accurate records and working with business systems.
• Working knowledge of Excel.

Responsibilities

• Act as the main link between customers and suppliers, responding to enquiries promptly and professionally.
• Process and administer vehicle rental bookings accurately and on time.
• Maintain accurate records on our business systems and prepare customer reporting.
• Follow compliance procedures and quality standards, and suggest improvements.
• Investigate and resolve customer complaints and service issues, taking ownership through to resolution.

Skills

Customer service

Administration

Communication skills

Attention to detail

Ownership

Questioning & listening

Independent work

Excel

Tools

Excel

Business systems

Job description

Holman UK is hiring a Rental Support Representative to join our team. You will deliver high-quality customer service and operational support across the vehicle rental process. You’ll be the main liaison for customers, suppliers, and internal stakeholders to ensure bookings meet service levels.

Initial five-day-a-week office work, then hybrid after 6 months (Tue–Thu in office; Mon and Fri remote). Strong communication and attention to detail are essential.