Hybrid Rent & Service Charge Specialist

The Guinness Partnership; Oldham; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

The Guinness Partnership is seeking a Rent & Service Charge Officer to join the Customer Accounts team in our Oldham office. This full-time role (35 hours) offers hybrid working between office and home and involves ensuring charges are raised and billed accurately in line with policy.

Candidates should have experience in rent and service charge processes, strong attention to detail, and excellent communication skills. Proficiency in Microsoft Office and knowledge of related systems are desirable.

Qualifications

• Proven experience delivering excellent customer service.
• Experience setting and reconciling rent and service charges.
• Strong attention to detail with ability to prioritise and manage a varied workload to meet deadlines.
• Clear verbal and written communication skills.
• Good knowledge of Microsoft Office applications.

Responsabilités

• Ensure charges are raised and billed accurately in line with policies and procedures.
• Meet statutory deadlines for rent and service charge processes.
• Support a hybrid working environment between office and home.
• Provide excellent customer service to residents and stakeholders.

Connaissances

Customer service

Rent & service charge processes

Attention to detail

Verbal and written communication

Prioritisation

Formation

GCSE English & Maths

Outils

Oracle Financial

MRI Qube Service

NEC

Microsoft Office

Description du poste

The Guinness Partnership is seeking a Rent & Service Charge Officer to join the Customer Accounts team in our Oldham office. This full-time role (35 hours) offers hybrid working between office and home and involves ensuring charges are raised and billed accurately in line with policy.

Candidates should have experience in rent and service charge processes, strong attention to detail, and excellent communication skills. Proficiency in Microsoft Office and knowledge of related systems are desirable.