Rent & Service Charge Officer

The Guinness Partnership; Oldham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Guinness Partnership is seeking a Rent & Service Charge Officer to join the Customer Accounts team in our Oldham office. This full-time role (35 hours) offers hybrid working between office and home and involves ensuring charges are raised and billed accurately in line with policy.

Candidates should have experience in rent and service charge processes, strong attention to detail, and excellent communication skills. Proficiency in Microsoft Office and knowledge of related systems are desirable.

Qualifications

• Proven experience delivering excellent customer service.
• Experience setting and reconciling rent and service charges.
• Strong attention to detail with ability to prioritise and manage a varied workload to meet deadlines.
• Clear verbal and written communication skills.
• Good knowledge of Microsoft Office applications.

Responsibilities

• Ensure charges are raised and billed accurately in line with policies and procedures.
• Meet statutory deadlines for rent and service charge processes.
• Support a hybrid working environment between office and home.
• Provide excellent customer service to residents and stakeholders.

Skills

Customer service

Rent & service charge processes

Attention to detail

Verbal and written communication

Prioritisation

Education

GCSE English & Maths

Tools

Oracle Financial

MRI Qube Service

NEC

Microsoft Office

Job description

About the role

The Customer Accounts department at The Guinness Partnership is seeking Rent & Service Charge Officers to join the team based in our Oldham office.

Job Description

As a Rent & Service Charge Officer, you will ensure that charges are raised and billed accurately in line with policies and procedures, whilst achieving statutory deadlines. This is a full-time (35 hours per week), permanent role, offering hybrid working, blending office-based and home working.

What We Are Looking For

We are seeking candidates with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective verbal and written communication skills, along with a confident working knowledge of Microsoft Office applications.

You Will Be Able To Demonstrate These Essential Skills

• Proven experience of providing excellent customer service.
• Proven experience of setting and reconciling rent and service charges.
• Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
• Good oral and written communications.
• Good knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours.

Desirable Skills

• Experience of arrears prevention and collection.
• Knowledge of income and expenditure accounts.
• Experience of using Oracle Financial, MRI Qube Service or NEC or equivalent systems.

Essential Qualifications

• Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role attached profile.

TJTGP

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.