Hybrid Renewal Specialist (Temp to Perm)

ACS Staffing Solutions; Northampton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

ACS Staffing Solutions is seeking two Renewal Specialists in Northampton (NN4). This temporary role offers hybrid work with shifts including 1:00am–9:00am and 5:00pm–1:00pm, Monday–Friday. Start in November, with potential to become permanent.

You will manage customer renewals, handle billing and contract queries, and drive retention through proactive service. You should bring experience in customer service, account management, or customer success, plus strong communication and organizational

Qualifications

• Experience in SaaS, customer success or account management preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Manage customer renewals from start to finish, ensuring accuracy and timeliness.
• Assist customers via telephone, email and live chat with billing, pricing, subscriptions and contracts.
• Build positive relationships and resolve concerns to retain customers.

Skills

SaaS

Customer success

Account management

Customer service

Tools

CRM

Billing systems

Contract management systems

Job description

ACS Staffing Solutions is seeking two Renewal Specialists in Northampton (NN4). This temporary role offers hybrid work with shifts including 1:00am–9:00am and 5:00pm–1:00pm, Monday–Friday. Start in November, with potential to become permanent.

You will manage customer renewals, handle billing and contract queries, and drive retention through proactive service. You should bring experience in customer service, account management, or customer success, plus strong communication and organizational