Hybrid Remote Automotive Diagnostics Advisor

The-Aa; Oldbury; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Free AA Breakdown Membership

Pension scheme

Company-funded life assurance

Employee Assistance Programme

Excellent learning and development

Job summary

The AA, in partnership with Jaguar Land Rover, is seeking a skilled Technical Advisor in Oldbury. This hybrid role offers 3 days in the office and 2 days working from home, with a salary of £35,000 and a strong benefits package.

36.25 hours per week, typically between 8am and 7pm, across a Monday-Sunday rota. You’ll diagnose vehicle faults remotely, guide customers through fixes or coordinate roadside assistance when required, and record technical data across multiple systems to help improve

Qualifications

• NVQ Level 3 in Light Vehicle Maintenance & Repair (or equivalent).
• Significant hands-on experience in the motor vehicle repair industry.
• Strong diagnostic and fault-finding skills.
• Excellent communication, with the ability to explain technical information clearly.
• Good IT skills and confidence using multiple computer systems.
• Customer-focused with a passion for delivering great service.
• Flexible attitude; rota covers Mon-Sun 8:00–19:00.

Responsibilities

• Provide expert remote technical support to customers experiencing vehicle issues.
• Diagnose faults and guide remote fixes or arrange roadside assistance when needed.
• Record technical information across multiple systems to improve diagnostics and decisions.
• Deliver exceptional customer experience on a daily basis.

Skills

Diagnostic skills

Communication

IT skills

Customer focus

Flexibility

Hands-on experience

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair

Job description

The AA, in partnership with Jaguar Land Rover, is seeking a skilled Technical Advisor in Oldbury. This hybrid role offers 3 days in the office and 2 days working from home, with a salary of £35,000 and a strong benefits package.

36.25 hours per week, typically between 8am and 7pm, across a Monday-Sunday rota. You’ll diagnose vehicle faults remotely, guide customers through fixes or coordinate roadside assistance when required, and record technical data across multiple systems to help improve