Automotive Helpdesk Technician

The AA; Oldbury; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Free AA breakdown membership from day

Discounts on AA products

Pension with employer contribution

Company funded life assurance

Employee Assistance Programme

Diversity and development programs

Job summary

The AA is seeking a Vehicle Technical Advisor in Oldbury to provide expert telephone-based technical support for customers and to guide patrol deployment. You will influence breakdown decisions while delivering excellent service and maintaining clear communications with customers.

Ideal candidates will have NVQ Level 2 or 3 in Light Vehicle maintenance and Repair, strong problem-solving skills, and the ability to explain technical concepts simply. Flexible hours include weekends.

Qualifications

• NVQ Level 2 or 3 in Light Vehicle maintenance and Repair with relevant industry experience.
• Strong problem-solving ability to diagnose and fix vehicle issues.
• Excellent communication to explain technical information to customers and patrols.
• Willingness to work weekends and outside normal hours on a roster.

Responsibilities

• Provide essential technical support and advice to customers over the phone.
• Direct and support Patrols by ensuring attendance only for genuine breakdowns.
• Record data accurately in relevant databases for management insights.
• Communicate technical information clearly to customers to aid understanding and satisfaction.
• Work as part of a target-driven team to achieve service goals.

Skills

Fixer/Problem Solver

Master Communicator

Flexible hours

Education

NVQ Level 2 or 3 in Light Vehicle maintenance and Repair

Job description

Join Our Team as a Vehicle Technical Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

This is the job

Salary: £ 35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury, dynamic working with flexible office days!

As a Vehicle Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go‑to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

• The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
• Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
• You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
• You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
• As a target driven individual you’ll be focussed on achieving results.

What do I need?

• Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
• Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverselearning and development opportunities to support you toprogress in your career
• 25 days annual leave,plus 8 bank holidays
• FreeAA breakdown membership from day 1!
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Work savepension scheme with up to7% employer contribution
• Company funded life assurance
• DedicatedEmployee Assistance Programme

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.