Hybrid Programme Administrator: Student Experience & Events

London Business School; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Free onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing offering

Volunteering leave

Job summary

London Business School seeks a highly organised Programme Administrator to support its portfolio of degree programmes, working with Programme Managers, Senior Programme Managers and Programme Directors to ensure students and colleagues receive accurate, timely and responsive support throughout the programme journey.

You’ll join a collaborative Degree Programmes team delivering student-facing service, programme administration, event support, learning delivery and financial administration.

Qualifications

• Further education or equivalent qualification.
• Proficiency in commonly used IT packages, particularly Microsoft Word and Excel; experience with database systems is important, and PowerPoint is an advantage.
• Excellent written and verbal communication skills with a professional and responsive approach to customer service.
• Strong organisational skills with meticulous attention to detail and ability to manage competing priorities and deadlines.
• A collaborative team player who also takes ownership and responsibility for their work.

Responsibilities

• Coordinate the shared Student Support inbox, allocating enquiries and responding promptly and accurately.
• Prepare student letters and business cards, process verification requests and support attendance monitoring and student travel-card requests.
• Provide a welcoming first point of contact for students and stakeholders, resolve enquiries or escalate them as needed, and raise welfare concerns with Programme Managers.
• Support the student experience through day-to-day engagement, event attendance and administration of student systems, including SEAtS.
• Coordinate the Graduate Master’s mentoring programme, matching students with mentors across programmes.
• Support student business project submissions by liaising with supervisors, tracking deadlines, organising marking and keeping records.
• Help deliver programme events and activities, including orientation, exchange activities, speaker events, Congregation and examination boards.
• Provide meeting and event administration, including room bookings, catering, calendar management, agendas, action logs and papers.
• Maintain accurate records in line with School quality-assurance requirements; process invoices and expense claims and support budget tracking.

Skills

Organisational skills

Customer service

Microsoft Word

Excel

PowerPoint

Database systems

Communication skills

Team collaboration

Education

Further education qualification

Tools

Microsoft Word

Excel

PowerPoint

Database systems

Job description

London Business School seeks a highly organised Programme Administrator to support its portfolio of degree programmes, working with Programme Managers, Senior Programme Managers and Programme Directors to ensure students and colleagues receive accurate, timely and responsive support throughout the programme journey.

You’ll join a collaborative Degree Programmes team delivering student-facing service, programme administration, event support, learning delivery and financial administration.