Programme Administrator

London Business School; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Free onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing offering

Volunteering leave

Job summary

London Business School seeks a highly organised Programme Administrator to support its portfolio of degree programmes, working with Programme Managers, Senior Programme Managers and Programme Directors to ensure students and colleagues receive accurate, timely and responsive support throughout the programme journey.

You’ll join a collaborative Degree Programmes team delivering student-facing service, programme administration, event support, learning delivery and financial administration.

Qualifications

• Further education or equivalent qualification.
• Proficiency in commonly used IT packages, particularly Microsoft Word and Excel; experience with database systems is important, and PowerPoint is an advantage.
• Excellent written and verbal communication skills with a professional and responsive approach to customer service.
• Strong organisational skills with meticulous attention to detail and ability to manage competing priorities and deadlines.
• A collaborative team player who also takes ownership and responsibility for their work.

Responsibilities

• Coordinate the shared Student Support inbox, allocating enquiries and responding promptly and accurately.
• Prepare student letters and business cards, process verification requests and support attendance monitoring and student travel-card requests.
• Provide a welcoming first point of contact for students and stakeholders, resolve enquiries or escalate them as needed, and raise welfare concerns with Programme Managers.
• Support the student experience through day-to-day engagement, event attendance and administration of student systems, including SEAtS.
• Coordinate the Graduate Master’s mentoring programme, matching students with mentors across programmes.
• Support student business project submissions by liaising with supervisors, tracking deadlines, organising marking and keeping records.
• Help deliver programme events and activities, including orientation, exchange activities, speaker events, Congregation and examination boards.
• Provide meeting and event administration, including room bookings, catering, calendar management, agendas, action logs and papers.
• Maintain accurate records in line with School quality-assurance requirements; process invoices and expense claims and support budget tracking.

Skills

Organisational skills

Customer service

Microsoft Word

Excel

PowerPoint

Database systems

Communication skills

Team collaboration

Education

Further education qualification

Tools

Microsoft Word

Excel

PowerPoint

Database systems

Job description

Help deliver an exceptional student experience across London Business School’s degree programmes.

The Role

London Business School is seeking a highly organised and service-focused Programme Administrator to support the delivery of its portfolio of degree programmes. Working with Programme Managers, Senior Programme Managers and Programme Directors, you’ll help ensure students and colleagues receive accurate, timely and responsive support throughout the programme journey.

You’ll be part of a collaborative Degree Programmes team, supporting students from a wide range of backgrounds and countries. The role combines student-facing service with programme administration, event support, learning delivery and financial administration. Some evening and weekend work is required to support programme activity; time off in lieu is provided.

Contract:

Fixed-term contract (FTC) until 31 August 2027.

Main Responsibilities

• Coordinate the shared Student Support inbox, allocate enquiries and respond promptly and accurately to student requests.
• Prepare student letters and business cards, process verification requests and support attendance monitoring and student travel-card requests.
• Provide a welcoming first point of contact for students and stakeholders, resolve enquiries or elevate them appropriately, and raise student welfare concerns with Programme Managers.
• Support the student experience through day-to-day engagement, event attendance and administration of student systems, including SEAtS.
• Coordinate the Graduate Master’s mentoring programme, matching students with mentors across programmes.
• Support student business project submissions by liaising with supervisors, tracking deadlines, organising marking and keeping accurate records.
• Help deliver programme events and activities, including orientation, exchange activities, speaker events, Congregation and examination boards.
• Provide meeting and event administration, including room bookings, catering, calendar management, agendas, action logs and papers.
• Maintain accurate records in line with School quality-assurance requirements; process invoices and expense claims and support budget tracking.
• Work collaboratively across the School, support colleagues and contribute ideas to improve processes, systems and service delivery.

Who We Are Looking For

• Further education or an equivalent qualification.
• Proficiency in commonly used IT packages, particularly Microsoft Word and Excel; experience with database systems is important, and PowerPoint is an advantage.
• Excellent written and verbal communication skills, with a professional and responsive approach to customer service.
• Strong organisational skills, meticulous attention to detail and the ability to manage competing priorities and deadlines.
• A collaborative team player who also takes ownership and responsibility for their work.
• Confidence working under pressure, prioritising workload and supporting multiple programmes and stakeholders.
• A proactive, solutions-focused approach, with the ability to suggest improvements and adapt to change.
• An understanding of project timelines and the importance of accurate data, reliable processes and a consistently high standard of support.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Competitive salary dependent upon experience