Hybrid Production Control Room Lead – Corporate Bank

Deutsche Bank AG; Park Central; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Competitive salary and non-contributiŋ

30 days’ holiday + bank holidays

Life Assurance and Private Healthcare

Retail Discounts, Bike4Work, Gym

CSR programme + 2 volunteering days

Job summary

Deutsche Bank is seeking a Corporate Bank Production Control Room Manager in Birmingham to strengthen production risk governance, resilience and platform stability across critical services. You will work with Technology, Risk, Audit and the wider business to identify and manage risks, improve controls, support audits and regulatory readiness, and drive improvements from production events.

You will help lead response to significant production incidents, oversee daily production reviews, incident

Qualifications

• Understanding of technology or operational risk and ability to identify issues and drive action.
• Experience in technology controls, production support, risk governance, audit or resilience
• Strong analytical and problem-solving skills to connect incidents and service performance to underlying themes
• Ability to communicate complex production, technology and risk topics clearly to stakeholders
• Understanding of business continuity, disaster recovery and resilience
• Experience of Production Application Support Services, ITIL/ITSM, incident or problem management in a production environment
• Experience leveraging AI tools to enhance productivity with responsible data usage

Responsibilities

• Help drive production risk governance by identifying, assessing and tracking technology and operational risks across supported services
• Work with application and service teams to monitor control effectiveness, identify gaps and support remediation and regulatory actions
• Analyze incidents, risk events and resilience issues to identify recurring themes and turn lessons learned into improvements
• Support operational resilience activities including business continuity, disaster recovery and testing
• Manage production through daily reviews, incident and problem management with clear stakeholder communication
• Contribute to development of the Control Room by simplifying processes and strengthening controls

Skills

Technology risk

Operational risk

Risk governance

ITIL/ITSM

Incident management

Communication skills

AI tools

Tools

ITSM Tools

Job description

Deutsche Bank is seeking a Corporate Bank Production Control Room Manager in Birmingham to strengthen production risk governance, resilience and platform stability across critical services. You will work with Technology, Risk, Audit and the wider business to identify and manage risks, improve controls, support audits and regulatory readiness, and drive improvements from production events.

You will help lead response to significant production incidents, oversee daily production reviews, incident