Corporate Bank Production Control Room Manager

0840 Deutsche Bank Aktiengesellschaft, Filiale London; Park Central; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Competitive salary and non-contributiŋ

30 days’ holiday + bank holidays

Life Assurance and Private Healthcare

Retail Discounts, Bike4Work, Gym

CSR programme + 2 volunteering days

Job summary

Deutsche Bank is seeking a Corporate Bank Production Control Room Manager in Birmingham to strengthen production risk governance, resilience and platform stability across critical services. You will work with Technology, Risk, Audit and the wider business to identify and manage risks, improve controls, support audits and regulatory readiness, and drive improvements from production events.

You will help lead response to significant production incidents, oversee daily production reviews, incident

Qualifications

• Understanding of technology or operational risk and ability to identify issues and drive action.
• Experience in technology controls, production support, risk governance, audit or resilience
• Strong analytical and problem-solving skills to connect incidents and service performance to underlying themes
• Ability to communicate complex production, technology and risk topics clearly to stakeholders
• Understanding of business continuity, disaster recovery and resilience
• Experience of Production Application Support Services, ITIL/ITSM, incident or problem management in a production environment
• Experience leveraging AI tools to enhance productivity with responsible data usage

Responsibilities

• Help drive production risk governance by identifying, assessing and tracking technology and operational risks across supported services
• Work with application and service teams to monitor control effectiveness, identify gaps and support remediation and regulatory actions
• Analyze incidents, risk events and resilience issues to identify recurring themes and turn lessons learned into improvements
• Support operational resilience activities including business continuity, disaster recovery and testing
• Manage production through daily reviews, incident and problem management with clear stakeholder communication
• Contribute to development of the Control Room by simplifying processes and strengthening controls

Skills

Technology risk

Operational risk

Risk governance

ITIL/ITSM

Incident management

Communication skills

AI tools

Tools

ITSM Tools

Job description

Job Description: Job Title Corporate Bank Production Control Room Manager Location Birmingham Corporate Title Assistant Vice President

Join our Corporate Bank Production Technology Control Room team and play an important role in strengthening production risk management, operational resilience, control effectiveness and platform stability. Working with colleagues across Technology, Risk, Audit and the wider business, you’ll help identify and manage technology and operational risks, improve controls, support audit and regulatory readiness, and turn lessons from production events into meaningful improvements. You’ll also have opportunities to support and lead the response to significant production incidents, gaining broad exposure across a complex, globally connected technology environment. This is a great opportunity for someone with a strong production, technology, risk or controls background who enjoys solving problems, working with a wide range of stakeholders and making a tangible difference to the stability and resilience of critical services.

What we’ll offer you

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Help drive production risk governance by identifying, assessing and tracking technology and operational risks, control weaknesses and emerging themes across supported services
• Work with application and service teams to monitor control effectiveness, identify gaps and support remediation, risk, audit and regulatory actions through to effective closure
• Analyse incidents, operational risk events, service performance and resilience issues to identify recurring or systemic themes and turn lessons learned into practical improvements
• Support operational resilience activities, including business continuity, disaster recovery and component failure testing, helping teams identify and address potential resilience risks
• Support the effective management of production through daily production reviews, incident and problem management, clear documentation and concise stakeholder communication
• Contribute to the continued development of the Control Room by identifying opportunities to simplify processes, strengthen controls and use data and technology more effectively

Your skills and experience

• An understanding of technology or operational risk and an ability to identify issues, assess their significance and work with others to drive appropriate action
• Experience in one or more areas such as technology controls, production support, risk governance, audit, regulatory requirements or operational resilience
• Strong analytical and problem-solving skills, with the curiosity to connect incidents, control issues and service performance to identify underlying themes
• The ability to communicate complex production, technology and risk topics clearly and confidently to a range of stakeholders
• An understanding of operational resilience concepts such as business continuity, disaster recovery and technology resilience
• Experience of Production Application Support Services, ITIL, ITSM, incident management or problem management within a production environment would be beneficial
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How we’ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us

Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers. If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [e-mail] to discuss. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)