Tech Support Officer - Civil Parking Enforcement (Hybrid)

Lancashire County Council; Lancashire; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS

26 days leave

Bank Holidays

Vivup discount

Career development

Job summary

Lancashire County Council is seeking a Technical Support Officer to support the Civil Enforcement Team. The role processes PCNs from issue through to closure, including appeals, and manages resident permit applications.

Strong customer service and computer proficiency are essential as work includes handling unhappy customers and parking-related inquiries. The position is full-time (37 hours/week), based at County Hall with hybrid home working.

Qualifications

• Excellent customer service skills.
• Ability to handle customers who are unhappy with PCN decisions.
• Experience with processing PCNs and permits under local government procedures.

Responsibilities

• Process PCNs from issue through to final outcome (cancellation or payment), including appeals at the Traffic Penalty Tribunal.
• Process residents parking permit applications and handle related enquiries.

Skills

Customer service

Communication

Job description

Lancashire County Council is seeking a Technical Support Officer to support the Civil Enforcement Team. The role processes PCNs from issue through to closure, including appeals, and manages resident permit applications.

Strong customer service and computer proficiency are essential as work includes handling unhappy customers and parking-related inquiries. The position is full-time (37 hours/week), based at County Hall with hybrid home working.