Parking Appeals & Representations Specialist

Southwark; Greater London; Híbrido; GBP 40.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Local government pension scheme

Descripción de la vacante

Southwark, London, is recruiting for a parking and enforcement role within the council. You will investigate parking-related correspondence, prepare evidence for tribunals, and manage permit and suspension applications while delivering excellent customer service.

The role requires strong communication, attention to detail, and the ability to meet statutory deadlines. You will join a motivated team with flexible working options and a Local Government Pension Scheme.

Formación

• Experience delivering high-quality customer service.
• Ability to interpret legislation and apply policies.
• Strong written and verbal communication skills.
• Excellent organisational skills with tight deadlines.

Responsabilidades

• Investigate and respond to parking-related correspondence and appeals.
• Prepare evidence and represent the Council at London Tribunals.
• Process parking permit and suspension applications to service standards.
• Deliver excellent customer service on parking enforcement and payments.
• Manage workloads to meet performance targets and deadlines.
• Support service improvement and mentor colleagues.

Conocimientos

Customer service

Communication

Legislation interpretation

Organisational skills

Attention to detail

Problem solving

Collaboration

Learning agility

Descripción del empleo

Southwark, London, is recruiting for a parking and enforcement role within the council. You will investigate parking-related correspondence, prepare evidence for tribunals, and manage permit and suspension applications while delivering excellent customer service.

The role requires strong communication, attention to detail, and the ability to meet statutory deadlines. You will join a motivated team with flexible working options and a Local Government Pension Scheme.