Confectionery Customer Care Specialist (Hybrid)

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after training

On-target bonus £2,400 per annum

Comprehensive initial training

Job summary

South West Recruitment Ltd is recruiting a Customer Service Consultant to join a busy contact centre for a premium retail brand. You’ll handle orders, enquiries and deliveries across phone, email and live chat, with full training provided and ongoing support after you start.

The role offers hybrid working once fully trained and a clear pathway to develop your customer service experience. The ideal candidate will have strong communication, problem-solving and teamwork skills, plus experience in

Qualifications

• Experience in customer service or related fields.
• Strong verbal and written communication abilities.
• Ability to handle calls, emails and live chat professionally.

Responsibilities

• Handle inbound customer service calls and queries.
• Respond to emails and live chat messages promptly.
• Assist customers with placing new orders and arranging deliveries.
• Provide information and recommendations on products and services.
• Resolve order, product, delivery and despatch queries.
• Maintain accurate customer records in internal systems.

Skills

Customer service experience

Telephone manner

Written & verbal communication

Live chat skills

Problem solving

Attention to detail

IT literacy (Word, Excel, Outlook)

Job description

South West Recruitment Ltd is recruiting a Customer Service Consultant to join a busy contact centre for a premium retail brand. You’ll handle orders, enquiries and deliveries across phone, email and live chat, with full training provided and ongoing support after you start.

The role offers hybrid working once fully trained and a clear pathway to develop your customer service experience. The ideal candidate will have strong communication, problem-solving and teamwork skills, plus experience in