Hybrid Occupational Health Customer Support Admin

Optima Health (OH&W); Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Health Cash Plan

25 Days Annual Leave

Job summary

Optima Health in Glasgow is seeking a Customer Service Administrator to manage Occupational Health cases via telephone, email and chat. The role focuses on delivering an exceptional customer experience with timely updates, support and guidance.

It offers a varied environment, potential for progression, and a hybrid working pattern after training. The position requires previous admin experience, strong customer service and communication skills, and the ability to meet deadlines.

Qualifications

• Previous administration experience.
• Customer service and communication skills.
• Ability to meet targets and deadlines.
• Good IT / PC skills including Microsoft packages.
• Must be happy to undergo security clearance, start date will be confirmed once cleared.

Responsibilities

• Manage enquiries through telephone, email and chat helpdesk service lines.
• Provide updates on ongoing OH cases and share relevant information.
• Assist with scheduling and coordinating appointments for OH services.
• Aim to resolve customer inquiries and issues during the initial interaction, minimising the need for follow-up contacts.
• Take ownership of customer challenges and follow through to resolution when further action is required.
• Collaborate with internal teams and departments to ensure swift and effective problem-solving.
• Strive to deliver a high-quality experience for each customer, actively listening to their needs.
• Demonstrate empathy, professionalism, and efficiency in each interaction.

Skills

Customer service

Communication skills

Meet targets

IT skills

Tools

Microsoft Office

Job description

Optima Health in Glasgow is seeking a Customer Service Administrator to manage Occupational Health cases via telephone, email and chat. The role focuses on delivering an exceptional customer experience with timely updates, support and guidance.

It offers a varied environment, potential for progression, and a hybrid working pattern after training. The position requires previous admin experience, strong customer service and communication skills, and the ability to meet deadlines.