Hybrid Clinical Coordinator - Mental Health Support (UK)

HealthHero; Glasgow; Hybrid; GBP 22,306 - 27,262; Full time

Benefits offered by this job

Induction training via Microsoft Teams

22 days leave and public holidays

Monthly 1-2-1s with line manager

24/7 On-Call support

Health and Employee Assistance Program

Life insurance Scheme

Job summary

HealthHero is seeking a full-time Coordinator to join our Administrative Clinical Team in Glasgow. The role includes assisting clients over the phone, managing inbound calls, and prioritizing risk calls. The ideal candidate should have customer service experience and communication skills, along with an understanding of mental health issues.

This position offers a hybrid working model, where you will work two days in the office and the rest from home. Benefits include 22 days leave and a Health Scheme.

Qualifications

• Experience working in customer service.
• Ability to handle potentially distressing calls.
• Flexibility to work in a fast-paced environment.
• Experience in mental health sector preferred.

Responsibilities

• Assist clients accessing the Support Line.
• Set up client records and manage inbound calls.
• Prioritize risk calls effectively.
• Coordinate tasks to meet SLAs.

Skills

Customer service experience

Professional communication skills

Problem solving skills

Computer competency

Experience in mental health sector

Self-management

Tools

Microsoft Office

Job description

HealthHero is seeking a full-time Coordinator to join our Administrative Clinical Team in Glasgow. The role includes assisting clients over the phone, managing inbound calls, and prioritizing risk calls. The ideal candidate should have customer service experience and communication skills, along with an understanding of mental health issues.

This position offers a hybrid working model, where you will work two days in the office and the rest from home. Benefits include 22 days leave and a Health Scheme.