Customer Service Administrator

Optima Health; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Buy and Sell Holiday Scheme

Life Assurance

Pension Scheme

Health Cash Plan

Volunteer Days

YuLife Employee Benefits Platform

Save As You Earn Scheme

Eye Test Vouchers

Flu Vaccination Scheme

Cycle to work scheme

Clinical Training Academy

Paid CPD Days

Professional Registration Fees Paid

RAVE Awards

Employee Assistance Programme

Right to Request Flexible Working From

Job summary

Optima Health is seeking a Customer Service Administrator in Glasgow to support Occupational Health cases via phone, email and chat. You’ll deliver timely updates, guidance and a high-quality customer experience while handling enquiries and coordinating OH services.

This permanent, full-time role offers hybrid working after training, a competitive salary, and a wide range of benefits including health cover, pension, life assurance and a structured induction with ongoing development.

Qualifications

• Previous administration experience.
• Customer service and communication skills.
• Ability to meet targets and deadlines.
• Good IT / PC skills including Microsoft packages.
• Must be happy to undergo security clearance.

Responsibilities

• Manage enquiries through telephone, email and chat helpdesk service lines.
• Provide updates on ongoing OH cases and share relevant information.
• Assist with scheduling and coordinating appointments for OH services.
• Aim to resolve customer inquiries and issues during the initial interaction, minimising the need for follow-up contacts.
• Take ownership of customer challenges and follow through to resolution when further action is required.
• Collaborate with internal teams and departments to ensure swift and effective problem-solving.
• Strive to deliver a high-quality experience for each customer, actively listening to their needs.
• Demonstrate empathy, professionalism, and efficiency in each interaction.
• Deliver exceptional service, in line with our Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care.

Skills

Administration experience

Customer service

Targets & deadlines

IT skills

Security clearance readiness

Job description

Job Title: Customer Service Administrator
Location: Glasgow, G2 6TS - Hybrid after training
Salary: £ 26,227.50 per annum
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week
Right to live and work in the UK is required for this role.
This role also requires high level security vetting. Start date will be confirmed once vetting is cleared.

Role Summary

The Customer Service Administrator role is centred on managing and supporting Occupational Health (OH) cases through daily interaction with customers via telephone, email and chat. This position is essential for delivering an exceptional customer experience, primarily by handling customer enquiries and providing timely updates, support and guidance. This is a varied and rewarding administrative role with opportunity for personal development and future career progression.

Main duties and Responsibilities

• Manage enquiries through telephone, email and chat helpdesk service lines
• Provide updates on ongoing OH cases and share relevant information
• Assist with scheduling and coordinating appointments for OH services
• Aim to resolve customer inquiries and issues during the initial interaction, minimising the need for follow-up contacts
• Take ownership of customer challenges and follow through to resolution when further action is required
• Collaborate with internal teams and departments to ensure swift and effective problem-solving
• Strive to deliver a high-quality experience for each customer, actively listening to their needs
• Demonstrate empathy, professionalism, and efficiency in each interaction
• Deliver exceptional service, in line with our Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care

Experience, Skills, and Knowledge Required for the Role

• Previous administration experience
• Customer service and communication skills
• Ability to meet targets and deadlines
• Good IT / PC skills including Microsoft packages
• Must be happy to undergo security clearance, start date will be confirmed once cleared.

What Can We Offer You?

• 25 Days Annual Leave + Bank Holidays
• Buy and Sell Holiday Scheme
• Life Assurance
• Pension Scheme
• Health Cash Plan
• Volunteer Days
• YuLife Employee Benefits Platform
• Save As You Earn Scheme
• Eye Test Vouchers
• Flu Vaccination Scheme
• Cycle to work scheme
• Clinical Training Academy
• Paid CPD Days
• Professional Registration Fees Paid
• RAVE Awards
• Employee Assistance Programme
• Right to Request Flexible Working From Day 1

About Us:

Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
Together, we live our values:
One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.