Senior Network Incident Lead (Hybrid)

Node4 Ltd; East Midlands; Hybride; GBP 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x4

Employee investment with Node4培训Academ

Family savings and shopping discounts

Discounted Gym Membership

Modern facilities

Company Social events

Drinks, biscuits, sweets, and fruit

Résumé du poste

Node4 Ltd in the United Kingdom is seeking a senior technical authority within the reactive support function to lead resolution of complex, high-priority incidents and own major escalations, ensuring rapid service restoration and minimal customer impact.

You will provide technical leadership across the team, work with the Team Leader to improve standards and reduce repeats, and collaborate with stakeholders during escalations.

Responsabilités

• Own and resolve complex and business-critical incidents, acting as technical escalation point for engineers.
• Provide technical leadership during major incidents, supporting coordinated and effective recovery.
• Drive accountability for technical quality, ticket standards, and resolution approaches.
• Support engineers with troubleshooting, guidance, and best practice.
• Contribute to problem identification and root cause resolution, reducing repeat incidents.
• Review and assure quality of tickets, configurations, and documentation.
• Maintain clear communication with stakeholders during escalations and priority incidents.
• Support adherence to SLA, incident, and change management processes.

Description du poste

Node4 Ltd in the United Kingdom is seeking a senior technical authority within the reactive support function to lead resolution of complex, high-priority incidents and own major escalations, ensuring rapid service restoration and minimal customer impact.

You will provide technical leadership across the team, work with the Team Leader to improve standards and reduce repeats, and collaborate with stakeholders during escalations.