Hybrid Network Engineer — MSP Escalation & Projects

Sensical Services Ltd; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme (up to 4% match)

Birthday day off

Training and certifications

Health insurance (Vitality, dental, &/

Perkbox discount scheme

Enhanced sick pay

Employee assistance program

Job summary

Sensical Services Ltd in London is seeking a Network Engineer to maintain client networks and act as a 3rd line escalation point. The role demands a proactive attitude, excellent customer service and a strong willingness to upskill across a range of technologies.

You will work closely with the Technical Director on systems maintenance (40%), 3rd line support (40%) and project work (20%), with hybrid working arrangements (2 days remote, 3 days in the office) and client-site deployments as needed.

Qualifications

• Experience in an MSP environment and 3rd line support preferred.
• Strong communication and customer service mindset.
• Willingness to upskill rapidly and learn new technologies.
• Ability to manage multiple priorities in a fast-paced setting.
• Proactive, methodical and analytical problem solving.

Responsibilities

• Perform systems maintenance for clients and act as 3rd line escalation point.
• Identify improvements, monitor production networks, and upgrade hardware/firmware.
• Write and implement RFCs; document processes; train team members.
• Handle 3rd line tickets and on-call escalations as part of rota.
• Deliver small projects and datacentre/client deployments.

Skills

MSP experience

CCNP

Fortinet NSE4+

Excellent communication

Learning ability

Problem solving

Organised

Team player

Ownership

Adaptability

Calm and approachable

MSP knowledge

Tools

FortiGate

Job description

Sensical Services Ltd in London is seeking a Network Engineer to maintain client networks and act as a 3rd line escalation point. The role demands a proactive attitude, excellent customer service and a strong willingness to upskill across a range of technologies.

You will work closely with the Technical Director on systems maintenance (40%), 3rd line support (40%) and project work (20%), with hybrid working arrangements (2 days remote, 3 days in the office) and client-site deployments as needed.