Hybrid Home Claims Advisor – Customer Impact

Hastings Direct; Leicester; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Up to 5% bonus

Hybrid working

Pension match 10%

Life insurance 4x salary

Employee discounts

Tech scheme

Cycle to work

Refer a friend £500

Résumé du poste

Hastings Direct is seeking a Home Claims Advisor in Leicester to manage home claims within authority, delivering desktop settlements and coordinating with suppliers. The role reports to the Home Claims Leader and requires strong customer service and multi-system navigation.

This position offers 37.5 hours per week on a rotational shift including 2 in 4 weekends, with hybrid working and dedicated training in the office. Recruitment email and inclusive environment emphasized.

Qualifications

• Customer service experience required.
• Excellent written and verbal communication skills.
• Ability to communicate and work remotely using online tools.
• Strong system skills navigating multiple platforms.

Responsabilités

• Manage a portfolio of claims with varying complexity to achieve optimal outcomes.
• Ensure claims are adequately reserved, loss coded and managed for pricing and reserving.
• Maintain and navigate systems (Fintech, GW, Respond).
• Collaborate with team to maintain best practice documents on technical applications.
• Handle and resolve complaints, including FOS referrals, providing feedback.

Connaissances

Customer service

Communication

MS Teams

Remote work

Multi-system navigation

Outils

Fintech

GW

Respond

Description du poste

Hastings Direct is seeking a Home Claims Advisor in Leicester to manage home claims within authority, delivering desktop settlements and coordinating with suppliers. The role reports to the Home Claims Leader and requires strong customer service and multi-system navigation.

This position offers 37.5 hours per week on a rotational shift including 2 in 4 weekends, with hybrid working and dedicated training in the office. Recruitment email and inclusive environment emphasized.