Hybrid Multi-Channel Customer Service Advisor

Ashford Borough Council; Ashford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Relocation package

Life insurance

Training and development

Job summary

Ashford Borough Council is seeking a customer service adviser to be the first point of contact for residents, businesses, and visitors. You will handle enquiries via telephone, in person, email, webchat and social channels to provide accurate information and a great experience.

You will work as part of a supportive team, using various IT systems and undertaking payments, applications and document verifications, with hybrid working to support life balance and development.

Qualifications

• Experience delivering high-quality customer service across multiple channels.
• Able to handle enquiries with sound judgement and professionalism.
• Willingness to learn about Council services and processes.

Responsibilities

• Provide high-quality enquiry service across channels (phone, face to face, email, webchat, social media).
• Resolve enquiries at first contact wherever possible.
• Support customers with payments, applications and document verification processes.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Tools

IT systems navigation

Job description

Ashford Borough Council is seeking a customer service adviser to be the first point of contact for residents, businesses, and visitors. You will handle enquiries via telephone, in person, email, webchat and social channels to provide accurate information and a great experience.

You will work as part of a supportive team, using various IT systems and undertaking payments, applications and document verifications, with hybrid working to support life balance and development.