Hybrid Customer Services Advisor — Help Communities, Train & Grow

Moat Homes; Dartford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Moat Homes is seeking a Customer Services Advisor to join our hybrid team in Dartford. You will be the first point of contact for customers, contractors and suppliers, assisting via phone, email or webchat and handling related admin tasks.

Training starts in our Dartford office, with a 50/50 split between office and home work after onboarding. The role emphasizes empathy, clear communication, and the ability to manage diverse queries.

Qualifications

• Friendly, positive, and resilient under pressure.
• Great communicator who is an active listener.
• Comfortable switching between tasks and customer types.
• No housing experience is required; full training will be provided.
• Can-do attitude with empathy and professionalism.

Responsibilities

• Be the first point of contact for customers, contractors and suppliers via phone, email or webchat.
• Handle inbound calls and perform administrative tasks to support the service.
• Work as part of a collaborative team with a mix of in-office and home working after training.

Skills

Friendly attitude

Active listening

Communication skills

Multitasking

Job description

Moat Homes is seeking a Customer Services Advisor to join our hybrid team in Dartford. You will be the first point of contact for customers, contractors and suppliers, assisting via phone, email or webchat and handling related admin tasks.

Training starts in our Dartford office, with a 50/50 split between office and home work after onboarding. The role emphasizes empathy, clear communication, and the ability to manage diverse queries.