Hybrid Contact Centre Advisor – Customer Care

Cyngor Sir Ceredigion County Council; Aberystwyth; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Employee benefits package

Job summary

Cyngor Sir Ceredigion County Council is seeking an enthusiastic Contact Centre Advisor to join our Customer Contact team. You will handle high volume telephone enquiries and provide high quality information and guidance in line with council policies, while remaining polite and solution-focused.

The role supports work-life balance with a discretionary hybrid working option (home or office) subject to conditions, with benefits including generous leave, pension and wellbeing packages.

Qualifications

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy.
• Be polite, approachable and have great problem solving skills.

Responsibilities

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
• Be polite, approachable and have great problem solving skills.

Skills

Customer service

Communication

Problem solving

Politeness

Job description

Cyngor Sir Ceredigion County Council is seeking an enthusiastic Contact Centre Advisor to join our Customer Contact team. You will handle high volume telephone enquiries and provide high quality information and guidance in line with council policies, while remaining polite and solution-focused.

The role supports work-life balance with a discretionary hybrid working option (home or office) subject to conditions, with benefits including generous leave, pension and wellbeing packages.