Hybrid Logistics Customer Service Specialist

Europa Worldwide Group; Holytown; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Hybrid working

25 days annual leave

Enhanced Family Leave

Employee wellbeing programme

Work-life balance

Recognition programs

Job summary

Europa Worldwide Group in Glasgow is seeking a Customer Service Operator to build and maintain relationships with customers while supporting day-to-day operations under the guidance of the Customer Account Manager.

You will handle quotes, ensure accurate documentation, and respond to customer inquiries by phone or email, contributing to service levels and profitability. The role offers hybrid working, a competitive salary, and a supportive benefits package.

Qualifications

• Two years of commercial office experience.
• Experience in a logistics environment is a plus but not required.
• Strong communication and time-management skills.

Responsibilities

• Be the first point of contact for your assigned portfolio of customers.
• Communicate updates to customers by phone or email.
• Manage the service cycle from start to finish, ensuring quotes and consignments meet HMRC requirements.
• Provide a variety of quotes to service customer needs.
• Ensure commodity codes and invoices are correct and dispatched.
• Proactively engage with existing customers to generate income.
• Respond promptly to customer problems or concerns within required turnaround times.

Skills

Customer service

Sales background

Time management

Communication

Job description

Europa Worldwide Group in Glasgow is seeking a Customer Service Operator to build and maintain relationships with customers while supporting day-to-day operations under the guidance of the Customer Account Manager.

You will handle quotes, ensure accurate documentation, and respond to customer inquiries by phone or email, contributing to service levels and profitability. The role offers hybrid working, a competitive salary, and a supportive benefits package.