Customer Service Operator

Europa Worldwide Group; Glasgow; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus when team targets areHit

Hybrid working

Benefits portal with discounts

25 days annual leave plus holidays

Enhanced family leave

Wellbeing programme

Work-life balance

Recognition programs

Job summary

Europa Worldwide Group in Glasgow is seeking a Customer Service Operator to build and maintain relationships with customers and manage day-to-day operations to meet service and financial targets.

You will be the first point of contact for your portfolio, handling quotes, HMRC customs compliance, and proactive customer engagement to generate income.

The role offers hybrid working (Fridays from home), a competitive salary and a benefits package, plus a supportive team culture.

Qualifications

• Strong, confident personality with an internal sales or customer service background.
• Excellent communication skills, both telephone and email.
• Time management and prioritisation to meet targets.
• At least 2 years of commercial office experience; logistics exposure desirable.
• Commitment to improving gross profit margins.

Responsibilities

• Be the first point of contact for your customer portfolio.
• Communicate updates to customers via phone or email.
• Manage end-to-end customer service cycle, ensuring quotes and consignments follow HMRC rules.
• Provide quotes to meet customer requirements in a dynamic environment.
• Ensure commodity codes and invoices are correct and dispatched.
• Proactively engage existing customers to generate income.
• Respond promptly to customer problems within required turnaround times.

Skills

Sales / Customer service background

Time management

Communication skills

Commercial office experience

Profit/gross margin focus

Job description

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.

We are looking for:

A Customer Service Operator to join our branch in Glasgow! You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

The benefits we can offer in return:

• Competitive Salary Package
• Monthly bonus when the whole team hits their target!
• Working Hours: Monday to Friday 9am to 5.30pm
• Hybrid working: Work from home on a Friday
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, well-being resources and much more
• 25 days annual leave plus bank holidays, so you can take a well-deserved break!
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing as Customer Service Operator:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator:

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

"Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV's to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner"

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.