Hybrid Licensing Admin & Support Officer

North Northamptonshire Council; Thrapston; On-site; GBP 28,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Generous leave entitlement

Hybrid and flexible working

Employee Benefits Scheme

Job summary

North Northamptonshire Council in Thrapston is seeking a part-time Licensing Administration Service Support Officer to join a busy licensing team. You will provide accurate guidance to applicants and licence holders, and process licensing applications pro‑rata with a salary between 28,153 and 28,608 pounds.

The role offers a flexible hybrid working arrangement and an employer that supports development and wellbeing. Closing date 16/10/2026.

Qualifications

• Educated to 4 GCSEs Grade C or above, including English and Maths.
• Experience in an administration/customer service environment.
• Experience in dealing with enquiries and communicating with the public.
• Appreciation of need and purpose of Licensing.
• Computer literate in Windows and Internet.
• Excellent communication and organisational skills.
• Ability to meet tight deadlines and manage own caseload.
• Ability to handle difficult situations.
• Ability to follow written procedures and processes.
• Ability to work well as a team.
• Self-motivated.
• Awareness of equal opportunities and welfare needs.

Responsibilities

• Providing advice and guidance to applicants, licence holders and customers on licensing processes, policies and procedures.
• Processing licence, permit, registration and notice applications accurately and within required timescales.
• Managing consultations and liaising with relevant agencies, stakeholders and representatives.
• Maintaining accurate records and verifying documentation using internal and external databases.
• Ensuring licensing records are compliant with data protection, FOI and data retention requirements.
• Checking, recording and charging licensing fees accurately.
• Identifying and escalating issues to the Licensing Enforcement Team where formal action may be required.
• Producing reports and management information to support service delivery and performance monitoring.
• Supporting the development and maintenance of licensing forms, guidance documents, website content and internal procedures.
• Managing the Licensing inbox, responding to enquiries and directing requests to the appropriate team or service.
• Working with partners including the Police, Home Office Immigration Enforcement, Trading Standards and Customer Services to support licensing activities.
• Delivering a professional, customer-focused service that helps ensure compliance with licensing legislation and promotes safe, well-regulated communities.

Job description

North Northamptonshire Council in Thrapston is seeking a part-time Licensing Administration Service Support Officer to join a busy licensing team. You will provide accurate guidance to applicants and licence holders, and process licensing applications pro‑rata with a salary between 28,153 and 28,608 pounds.

The role offers a flexible hybrid working arrangement and an employer that supports development and wellbeing. Closing date 16/10/2026.