Library and Neighbourhood Hubs Representative x 3 Posts

Rotherham Metropolitan Borough Council; Dinnington; In loco; GBP 20.000 - 26.000; Tempo pieno

Descrizione del lavoro

Rotherham Metropolitan Borough Council in South Yorkshire is recruiting for a Library Assistant to support the Libraries and Neighbourhood Hubs service. You will deliver excellent customer service, assist customers with ICT queries and contribute to promoting library services across the borough.

The role requires you to work flexibly, including evenings and weekends, and to carry out duties at various locations as needed. You will work as part of a team to improve customer experience.

Competenze

• Highly motivated, well-organised and a problem-solver.
• Excellent communication and ICT skills are essential.
• Ability to use initiative and work without direct supervision while being a strong team member.
• Develop staff potential and build partnerships within and outside the service.

Mansioni

• Deliver high quality customer service across Libraries and Neighbourhood Hubs.
• Handle complex enquiries and provide effective resolutions.
• Support across the service, participate in promotional activities and events.
• Flexibly work including evenings and weekends when required.

Conoscenze

Customer service excellence

Communication skills

ICT skills

Problem-solving

Teamwork

Organisational skills

Strumenti

Library management systems

Descrizione del lavoro

We are currently seeking to recruit a highly motivated individual with a passion for delivering the very best customer service.
The post within Libraries and Neighbourhood Hubs will work flexibly within the team to deliver an efficient and effective service whilst maintaining excellent customer care.
You will need to be an individual who is highly motivated, well-organised, and a problem-solver. You will have a proven track record of excellent communication and ICT skills.
The ability to use your own initiative and work without direct supervision as well as being a good team member is a requirement of the role.
Building and maintaining effective partnerships within and outside the service, dealing with complex enquiries, developing staff potential and implementing new ways of working to ensure an effective service and best value are essential to the role. You will require an understanding of the Universal Offers set out by Libraries Connected, as these offers form a major part of service delivery within Libraries. In line with the 2021-2026 library strategy, the post holder will participate in promotional and development activities and events for customers across the service and bring about improvements to customer service delivery.
You will be required to work flexibly, providing support across the Libraries and Neighbourhood Hubs Service, including evenings and weekends as and when required to meet the needs of the service. The successful candidate may also be required to work at various locations across the borough as and when required.