Customer-Centric Libraries & Neighbourhood Hubs Lead

Rotherham Metropolitan Borough Council; Dinnington; On-site; GBP 20,000 - 26,000; Full time

Job summary

Rotherham Metropolitan Borough Council in South Yorkshire is recruiting for a Library Assistant to support the Libraries and Neighbourhood Hubs service. You will deliver excellent customer service, assist customers with ICT queries and contribute to promoting library services across the borough.

The role requires you to work flexibly, including evenings and weekends, and to carry out duties at various locations as needed. You will work as part of a team to improve customer experience.

Qualifications

• Highly motivated, well-organised and a problem-solver.
• Excellent communication and ICT skills are essential.
• Ability to use initiative and work without direct supervision while being a strong team member.
• Develop staff potential and build partnerships within and outside the service.

Responsibilities

• Deliver high quality customer service across Libraries and Neighbourhood Hubs.
• Handle complex enquiries and provide effective resolutions.
• Support across the service, participate in promotional activities and events.
• Flexibly work including evenings and weekends when required.

Skills

Customer service excellence

Communication skills

ICT skills

Problem-solving

Teamwork

Organisational skills

Tools

Library management systems

Job description

Rotherham Metropolitan Borough Council in South Yorkshire is recruiting for a Library Assistant to support the Libraries and Neighbourhood Hubs service. You will deliver excellent customer service, assist customers with ICT queries and contribute to promoting library services across the borough.

The role requires you to work flexibly, including evenings and weekends, and to carry out duties at various locations as needed. You will work as part of a team to improve customer experience.