Customer Support Assistant - Swanley Library

Kent County Council; Swanley; Remote; GBP 19,000 - 23,000; Part time

Benefits offered by this job

29 days annual leave getting to 30

Training and development

Health and wellbeing support

Good work-life balance

Kent Rewards scheme

Job summary

Kent County Council’s Swanley Library is seeking a friendly Customer Support Assistant to welcome visitors, help with enquiries and support the library’s services and events. You’ll be part of a team delivering excellent customer service to the local community, with a positive outlook and resilience for a busy front-of-house role.

The role covers 30.5 hours per week, including weekends, with possibilities of working at other locations within the Sevenoaks Libraries district.

Qualifications

• Friendly, outgoing and approachable.
• Excellent interpersonal skills.
• Willingness to work across locations and weekends if required.

Responsibilities

• Serve customers at front of house and assist with queries.
• Contribute to a welcoming library environment and support events.
• Be prepared for periods of lone working and travel between locations.

Skills

Interpersonal skills

Customer service

Teamwork

Job description

Customer Support Assistant - Swanley Library

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn't essential - it's much more important that you're friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Successful candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

30.5 hours per week are worked across a range of hours including weekends and you may be required to undertake periods of lone working, as well as working at other locations across the Sevenoaks Libraries district.

As a Kent County Council employee, you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

For more information on this role, please contact:

Alison Irvine, Customer Service Officer or Mina Li, Customer Service Officer - 03000 420746

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.