Customer Services Officer

Enfield Council; Wormley; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

LGPS pension

Hybrid/remote working

Up to 32 days annual leave + 8 public/

Season ticket loan

Career development & training

Employee Assistance Programme

Health and leisure discounts

Tax-free bikes for work

Sabbatical for Social Workers (where/2

Job summary

Enfield Council is seeking staff to deliver excellent customer service across its nine libraries, with access to up-to-date resources, Wi-Fi and public computers. The role supports a diverse community and requires a helpful, organized approach with strong communication skills.

The council offers the Local Government Pension Scheme, generous leave, hybrid working patterns, season-ticket loans, career development, an Employee Assistance Programme, bike scheme, and other staff benefits.

Qualifications

• Excellent customer service skills and genuine interest in helping people.
• Good IT skills and sound knowledge of Microsoft Office.
• Clear communicator with customers and team members.
• Organised and methodical with attention to detail.
• Empathetic and understanding; libraries experience preferred.

Responsibilities

• Deliver high-quality customer service across library services.
• Assist visitors with information, resources and referrals.
• Support library operations and events where needed.

Skills

Exceptional customer service

IT skills

Communication skills

Attention to detail

Organised and methodical

Empathy

Libraries experience

Tools

Microsoft Office

Job description

Ability to deliver excellent customer service and a genuine interest to help people

• Good IT skills and a sound knowledge of Microsoft Office packages
• A 'can do' attitude, and attention to detail
• Able to communicate clearly with customers and team members
• Organised, methodical and able to follow instructions accurately
• Empathetic and understanding
• Previous customer service or libraries experience

Enfield has 9 libraries, with over a million visitors per year. The service is divided into four main Libraries and 5 smaller community libraries . The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.

An excellent pension through the Local Government Pension Scheme (LGPS).

• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.