Peripatetic Customer Service Adviser

Oxfordshire County Council; Bicester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Culture of flexible working

Holiday entitlement 25 days pro rata +

Employee Assistance Programme

LGPS pension scheme up to 19.9% from a

Learning and development opportunities

Job summary

Oxfordshire County Council is seeking a flexible, enthusiastic library assistant to work across borough libraries. The role is customer facing, delivering events and supporting volunteers, with strong focus on community engagement and excellent service.

You will travel within a 25 mile radius for cover, start at Pay Grade 5 with progression to Grade 6 after 18 months, and work one late night per week until 7pm and one Saturday in four. Flexibility and reading passion are essential.

Qualifications

• Customer facing role with interaction to library users.
• Administrative and clerical duties.
• Travel within a 25 mile radius to provide cover.

Responsibilities

• Deliver events within the library and manage customer experiences.
• Support young volunteers through library placements.
• Organise library materials and information and run events.

Skills

Customer service

Event coordination

Community engagement

Administrative

Job description

About Us

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country. Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information. This role will involve the running of events and customer experiences in the library, and supporting our young volunteers through library placements. This position is peripatetic and will require travel to libraries within a 25 mile radius to provide cover. This role starts at Pay Grade 5 with the option to progress to Pay Grade 6 after 18 months. The role covers one late night per week till 7pm and 1 in 4 Saturdays. We reserve the right to close this role early if we meet a high volume of applicants.

About you

We are looking for a flexible, enthusiastic and highly motivated person to promote the role of the library within the community. You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to engage with people from all backgrounds, including volunteers.

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• 25 day's holiday pro rate, p.a. plus bank holidays
• Option to 'buy' additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer's contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to:

Equality, Diversity and InclusionAt Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all. Our commitment to: Guaranteed Interview SchemesAs a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service. Our commitment to: SafeguardingOxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments. Our commitment to: Flexible WorkingWe are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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