Customer Support Assistant

Kent Plc; Swanley; Presencial; GBP 18 000 - 23 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

29 days annual leave rising to 30

Local Government Pension Scheme

Training and professional development

Health and wellbeing support

Good work/life balance

Kent Rewards discounts

Resumo da oferta

Kent County Council is recruiting for library front of house roles across the Sevenoaks Libraries district. You will work 30.5 hours per week over a range of hours, including weekends, with potential lone working and shifts at other local locations.

What matters most is your friendly, outgoing and approachable manner, plus excellent interpersonal skills and a passion for delivering great customer service to the community. Prior library experience isn’t essential.

Qualificações

• Friendly, outgoing and approachable.
• Excellent interpersonal skills.
• Able to work as part of a team and deliver great customer service to the local community.
• Prior library experience isn’t essential.
• Positive outlook and personal resilience.
• Willing to work across a range of hours including weekends.
• May be required to undertake lone working and work at other locations across the Sevenoaks Libraries district.

Responsabilidades

• Serve customers at front of house and deliver excellent customer service to the local community.
• Support a range of library activities and services.
• Be flexible to work across a range of locations within the Sevenoaks Libraries district.
• May be required to undertake lone working.

Descrição da oferta de emprego

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older people. To deliver all this, we need the right people serving our customers. Prior library experience isn't essential - it's much more important that you're friendly, outgoing and approachable. If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you. Successful candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you. 30.5 hours per week are worked across a range of hours including weekends and you may be required to undertake periods of lone working, as well as working at other locations across the Sevenoaks Libraries district. As a Kent County Council employee, you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.