Hybrid Junior Customer Success Manager Real Estate Tech

Giraffe360; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary with quarterly bonus

Hybrid working arrangement

25 days annual leave

Enhanced family leave benefits

Regular team socials

Training and development opportunities

Dog-friendly office

Job summary

A leading tech-driven company in Manchester is looking for a Junior Customer Success Manager to assist real estate clients in maximizing product benefits. The role includes onboarding customers, handling inquiries, and nurturing relationships. Ideal candidates should be proactive, detail-oriented, and enjoy a dynamic work environment. This is an excellent opportunity to kickstart your career in a growing firm.

Qualifications

• Confidence in customer interactions via phone and email.
• Ability to build lasting relationships easily.
• Reliable and trustworthy in commitments.
• Thrives in fast-paced and dynamic environments.
• Adapts quickly to changes and new challenges.

Responsibilities

• Own the onboarding experience for new customers.
• Respond promptly to customer queries.
• Guide customers in utilizing the product effectively.
• Keep customers updated on their subscriptions and renewals.
• Track feedback to enhance customer experience.
• Build strong, long-term customer relationships.
• Handle cancellations empathetically.
• Participate in team projects and initiatives.

Skills

Customer relationship management

Effective communication

Proactive approach

Detail-oriented

Organizational skills

Job description

A leading tech-driven company in Manchester is looking for a Junior Customer Success Manager to assist real estate clients in maximizing product benefits. The role includes onboarding customers, handling inquiries, and nurturing relationships. Ideal candidates should be proactive, detail-oriented, and enjoy a dynamic work environment. This is an excellent opportunity to kickstart your career in a growing firm.