Enterprise Customer Success Manager (Hybrid)

J Street Group; Manchester; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Hybrid working up to 3 days WFH

Birthday on us

L&D budget for career development

Well-being & health support

Cycle to work

Job summary

Street Group, a Manchester-based PropTech company, is seeking a Customer Success Manager to build strong relationships with enterprise clients and drive adoption of Street.co.uk and Spectre. The role blends strategic account support with day-to-day execution, leveraging strong communication and organization to deliver exceptional customer outcomes.

You will work in a hybrid setup, with potential for remote collaboration and a focus on expanding value across Street Group products for major estate

Qualifications

• Background in Customer Success, ideally within the tech/SaaS space.
• Passionate about providing a first-class customer experience.
• Excellent written and verbal communication skills (fluent English).
• Independent, self-starter with the drive to help a growing company.
• Highly organised with exceptional attention to detail.

Responsibilities

• Immersing yourself in the company and product knowledge.
• Ensuring feedback flows to relevant business and product teams.
• Supporting clients to achieve great results with Street.co.uk and maximise value.
• Collaborating with sales and tech teams to design new product features reflecting customer voice.
• Implementing proactive solutions to potential issues for customers.
• Providing exceptional technical support via phone and email.
• Upselling additional products to existing clients.

Skills

Customer Success background

SaaS/tech familiarity

First-class customer experience

English communication

Independent worker

Highly organized

Job description

Street Group, a Manchester-based PropTech company, is seeking a Customer Success Manager to build strong relationships with enterprise clients and drive adoption of Street.co.uk and Spectre. The role blends strategic account support with day-to-day execution, leveraging strong communication and organization to deliver exceptional customer outcomes.

You will work in a hybrid setup, with potential for remote collaboration and a focus on expanding value across Street Group products for major estate