Hybrid IT Support Engineer — Creative Tech Team (Leeds)

Ride Shotgun; Leeds; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Salary sacrifice holidays

Sick pay

Cycle to work

Pension contribution

Westfield Health cash plan

Childcare salary sacrifice

Job summary

Ride Shotgun, Leeds-based hybrid agency, is seeking an IT Support Engineer to be the first contact for internal users and maintain day-to-day IT operations across global sites. You’ll resolve issues on Apple and Windows, manage cloud user onboarding/offboarding, and contribute to security and software updates.

You’ll join a fast-paced, collaborative team that values practical problem solving, proactive learning, and delivering reliable support to help colleagues work better and faster.

Qualifications

• Experience in IT support role required.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, hybrid environment.

Responsibilities

• Act as the first point of contact for IT support queries.
• Resolve issues on Apple and Windows operating systems.
• Monitor and maintain networked devices and servers.
• Onboard/offboard users via cloud services.
• Maintain high security standards and perform software patching.

Skills

IP Networking

Firewall configuration

Switching & Routing

AD/Azure AD

Antivirus management

PowerShell

MDM technologies

Driver's license

Job description

Ride Shotgun, Leeds-based hybrid agency, is seeking an IT Support Engineer to be the first contact for internal users and maintain day-to-day IT operations across global sites. You’ll resolve issues on Apple and Windows, manage cloud user onboarding/offboarding, and contribute to security and software updates.

You’ll join a fast-paced, collaborative team that values practical problem solving, proactive learning, and delivering reliable support to help colleagues work better and faster.