IT Support Engineer

TwentyCi Ltd; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Salary sacrifice holidays

Company sick pay

Cycle to work

Tech & home scheme

Pension contribution

Westfield Health cash plan

Childcare salary sacrifice

Job summary

Ride Shotgun in Leeds is seeking an IT Support Engineer to join our office-based tech team. You will be the first point of contact for users, handling Apple and Windows issues and onboarding/offboarding via cloud services.

You’ll work in a hybrid setting, support internal systems across sites, maintain security, install software, patching, and help keep our IT environment robust as we grow.

Qualifications

• Experience in IT support role.
• Experience with Google Workspace and Microsoft 365.
• UK driving licence with own transport.
• Experience with Apple and Windows OS.

Responsibilities

• Act as first point of contact for IT support queries.
• Resolve issues on Apple and Windows OS.
• Monitor NAS, Windows servers and networked devices.
• Onboard and offboard users via cloud services.
• Support and maintain security levels.
• Software installation and patching.

Skills

IT support experience

Critical thinking

Interpersonal skills

Teamwork

Communication skills

Self-motivation

Agency environment

Cloud technologies

UK driving licence

Tools

Google Workspace

Microsoft 365

Windows OS

Apple macOS

NAS monitoring

AD / Azure AD

Job description

Want to Ride with Us?

We ride shotgun with the world's best brands to create award-winning work at pace. Think names like: HSBC, Boots, Nestlé and Amazon. We're a hybrid agency that brings together strategic thinkers, creatives, producers and technologists. Amplifying everyone’s skills with the power of AI and technology. Creating work that you'll be proud to be a part of.

Find out more at rideshotgun.global.

The role

The IT Support Engineer will be based in our Leeds office and will be part of the team responsible for day-to-day support management of all internal systems across international sites.

We are looking for someone who is confident to be the first point of contact for users, taking the time to understand their issues and share our approach of "fix it once".

Key responsibilities

• Acting as first point of contact for all IT support related queries
• Investigating and resolving technical issues on both Apple and Windows OS
• Monitor NAS and Window servers as well as looking after networked devices and responding to common user application issues
• Be responsible for onboarding and offboarding users via cloud services
• Support and maintain a high level of security
• Software installation and patching

Required skills

• Experience in working within an IT support role
• Excellent critical thinking and problem-solving skills
• Excellent interpersonal, team-working and customer service skills
• Be self-motivated and able to handle a varied workload within a fast paced environment
• Excellent verbal and written communication skills
• Have the drive to seek out and learn new skills that always ensures you can meet the company needs as it grows
• Experience working within a creative, agency environment is desirable
• Experience working Cloud technologies including Google workspace, Microsoft 365
• Must have a full UK drivers licence with own transport

Must have experience

• IP Networking and protocols
• Firewall configuration and management
• Switch configuration, management and routing
• AD and Azure AD configuration

Desirable experience

• Antivirus Management
• Powershell
• MDM technologies and implementation

Location and working hours

This role will be based from our Leeds office, 9am - 5.30pm, Monday to Friday. The role is open to hybrid working. Occasional travel to our other offices may be required.

What we offer

You'll join a global team that backs each other and delivers joined-up strategy, creative and production that moves faster and delivers more, whilst having fun along the way.

On top of a competitive salary, here are more benefits our 'Riders' enjoy:

• 25 days holiday plus bank holidays.
• Your birthday off.
• Additional holidays through salary sacrifice.
• Company sick pay.
• Cycle to work scheme.
• Tech & home scheme.
• Pension contribution.
• Westfield Health cash plan.
• Childcare salary sacrifice.

How we work

We expect all our team members to share the same behaviour and culture code as Ride Shotgun, check them out below!

We make it happen: ownership matters here. We step up, back ourselves and get things done. Proactive, practical, proud of what we produce.

We ride as one: one team, always. No egos, no drama. Trust is everything. We look out for each other and do our best work together.

We question everything: we stay curious, challenge the expected and look for better ways to do things. That applies to our work, our thinking and ourselves.

Equal opportunities statement

Ride Shotgun is an equal opportunities employer. We welcome applications from all backgrounds and will provide reasonable adjustments where needed.