IT Support Engineer

Ride Shotgun; Leeds; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Salary sacrifice holidays

Sick pay

Cycle to work

Pension contribution

Westfield Health cash plan

Childcare salary sacrifice

Job summary

Ride Shotgun, Leeds-based hybrid agency, is seeking an IT Support Engineer to be the first contact for internal users and maintain day-to-day IT operations across global sites. You’ll resolve issues on Apple and Windows, manage cloud user onboarding/offboarding, and contribute to security and software updates.

You’ll join a fast-paced, collaborative team that values practical problem solving, proactive learning, and delivering reliable support to help colleagues work better and faster.

Qualifications

• Experience in IT support role required.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, hybrid environment.

Responsibilities

• Act as the first point of contact for IT support queries.
• Resolve issues on Apple and Windows operating systems.
• Monitor and maintain networked devices and servers.
• Onboard/offboard users via cloud services.
• Maintain high security standards and perform software patching.

Skills

IP Networking

Firewall configuration

Switching & Routing

AD/Azure AD

Antivirus management

PowerShell

MDM technologies

Driver's license

Job description

We ride shotgun with the world’s best brands to create award-winning work at pace. Think names like: HSBC, Boots, Nestlé and Amazon. We’re a hybrid agency that brings together strategic thinkers, creatives, producers and technologists. Amplifying everyone’s skills with the power of AI and technology. Creating work that you’ll be proud to be a part of.

Find out more at rideshotgun.global.

The role

The IT Support Engineer will be based in our Leeds office and will be part of the team responsible for day-to-day support management of all internal systems across international sites.

We are looking for someone who is confident to be the first point of contact for users, taking the time to understand their issues and share our approach of “fix it once”.

Key responsibilities

• Acting as first point of contact for all IT support related queries
• Investigating and resolving technical issues on both Apple and Windows OS
• Monitor NAS and Window servers as well as looking after networked devices and responding to common user application issues
• Be responsible for onboarding and offboarding users via cloud services
• Support and maintain a high level of security
• Software installation and patching

Required skills

• Experience in working within an IT support role
• Excellent critical thinking and problem-solving skills
• Excellent interpersonal, team-working and customer service skills
• Be self-motivated and able to handle a varied workload within a fast paced environment
• Excellent verbal and written communication skills
• Have the drive to seek out and learn new skills that always ensures you can meet the company needs as it grows
• Experience working within a creative, agency environment is desirable
• Must have a full UK drivers licence with own transport

Must have experience

• IP Networking and protocols
• Firewall configuration and management
• Switch configuration, management and routing
• AD and Azure AD configuration
• Antivirus Management
• Powershell
• MDM technologies and implementation

Location and working hours

This role will be based from our Leeds office, 9am – 5.30pm, Monday to Friday. The role is open to hybrid working. Occasional travel to our other offices may be required.

What we offer

You’ll join a global team that backs each other and delivers joined-up strategy, creative and production that moves faster and delivers more, whilst having fun along the way.

On top of a competitive salary, here are more benefits our ‘Riders’ enjoy:

• Your birthday off.
• Additional holidays through salary sacrifice.
• Company sick pay.
• Cycle to work scheme.
• Pension contribution.
• Westfield Health cash plan.
• Childcare salary sacrifice.

How we work

We expect all our team members to share the same behaviour and culture code as Ride Shotgun, check them out below!

We make it happen:

ownership matters here. We step up, back ourselves and get things done. Proactive, practical, proud of what we produce.

We ride as one:

one team, always. No egos, no drama. Trust is everything. We look out for each other and do our best work together.

We question everything:

we stay curious, challenge the expected and look for better ways to do things. That applies to our work, our thinking and ourselves.

Equal opportunities statement

Ride Shotgun is an equal opportunities employer. We welcome applications from all backgrounds and will provide reasonable adjustments where needed.