Senior Workplace IT Support Analyst

Trainline; City Of London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Private healthcare

Generous work-from-abroad policy

2-for-1 share purchase plan

Job summary

A leading travel technology company in the UK is seeking a Senior IT Support Analyst to provide exceptional support in a hybrid office environment. Responsibilities include managing ticket lifecycles, providing proactive incident resolutions, and ensuring a seamless experience for internal teams. The ideal candidate is proactive, possesses exceptional IT skills, and focuses on customer service excellence. Attractive benefits and opportunities for career growth are offered.

Qualifications

• Dynamic and proactive approach to IT support.
• Exceptional customer service with a focus on employee experience.
• Knowledge of networks, TCP/IP, DNS, DHCP.

Responsibilities

• Manage ticket lifecycle through dashboard monitoring.
• Resolve incidents within SLA requirements.
• Provide in-person and remote technical support.

Skills

Problem Solving

Exceptional Customer Service

IT Support

Business Acumen

Proactive Approach

Tools

Windows 11

Apple Systems

JAMF

Intune

Active Directory

Job description

A leading travel technology company in the UK is seeking a Senior IT Support Analyst to provide exceptional support in a hybrid office environment. Responsibilities include managing ticket lifecycles, providing proactive incident resolutions, and ensuring a seamless experience for internal teams. The ideal candidate is proactive, possesses exceptional IT skills, and focuses on customer service excellence. Attractive benefits and opportunities for career growth are offered.