Hybrid IT Support Analyst - 1st/2nd Line, Global Endpoints

Barbour; South Shields; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Bonus scheme

Staff shop

25 days holiday

Training & development

Parking

Canteen

Hybrid working

Early Friday finish

Refer a friend bonus

Rewards program

Length of service

Job summary

Barbour is seeking a Systems Support Analyst to join our IT team at the Head Office in South Shields. You will provide 1st/2nd line and desktop support across global sites, aiming for first-time fixes and ownership through to resolution.

Based in our Head Office, the role combines 4 days in the office with 1 day of homeworking. You will support about 1000 endpoints, manage end-user devices, and collaborate with vendors to maintain a robust IT environment across Barbour’s international network.

Qualifications

• Experience with Windows/OSX/iOS desktop & server OS, Active Directory and M365 suite.
• Experience with ticketing systems and end-user support processes.
• Strong diagnostic and troubleshooting abilities with customer-focused communication.

Responsibilities

• Deliver 1st and 2nd line global IT support across 1000 endpoints, resolving issues to resolution.
• Build, configure, maintain and support end-user hardware, printers, OS and cloud apps.
• Handle network, wireless, and security software troubleshooting and endpoint security maintenance.
• Conduct basic system administration and training for new starters.
• Communicate system updates and outages and coordinate with external vendors.

Skills

Windows/Desktop OS

OSX

iOS

Active Directory

M365

Ticketing systems

Tools

VMware

Exchange administration

Backup/DR

Retail POS

Warehousing systems

AV equipment

Job description

Barbour is seeking a Systems Support Analyst to join our IT team at the Head Office in South Shields. You will provide 1st/2nd line and desktop support across global sites, aiming for first-time fixes and ownership through to resolution.

Based in our Head Office, the role combines 4 days in the office with 1 day of homeworking. You will support about 1000 endpoints, manage end-user devices, and collaborate with vendors to maintain a robust IT environment across Barbour’s international network.