IT Systems Analyst

BARBOUR; Jarrow; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Staff shop

Healthcare cash plan

25 days holiday

Training & development

Free onsite parking

Canteen

Hybrid & flexible working

4pm finish on Friday

Wellbeing support

Refer a friend bonus

Recognition program

Length of Service rewards

Job summary

Barbour seeks an IT Systems Analyst to join our office-based IT team at the South Shields Head Office, with 4 days in the office and 1 day remote. You will analyse and design business systems, serve as a liaison between business stakeholders and technical teams, and ensure scalable, secure solutions aligned with Barbour’s objectives.

You will collaborate with developers, vendors and IT teams, support system implementations, and drive continuous improvement while maintaining thorough

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems or equivalent experience.
• BCS Business Analysis, ITIL Foundation or Agile/Scrum certifications desirable.
• Strong understanding of IT systems, integrations, databases, APIs, interfaces and SDLC Agile or ITIL frameworks.

Responsibilities

• Analyse existing business processes to identify inefficiencies, risks and improvements.
• Partner with developers, infrastructure teams, vendors and third-party suppliers for design, configuration, integration and testing.
• Participate in system implementation, upgrades, migrations and impact assessments with comprehensive documentation.
• Provide 2nd/3rd line support for business-critical applications, lead UAT and post-implementation improvements.
• Ensure solutions comply with standards and policies while collaborating with Analysts.

Skills

Stakeholder management

UAT testing

Systems analysis

Technical communication

Independent work

Education

Bachelor's degree in IT/CS/BI

Tools

ERP

APIs

SQL

Documentation tools

Job description

Position Overview

We are currently recruiting for a Systems Analyst to join our IT team based at our Head Office in South Shields. As an IT Systems Analyst at Barbour, you will work with a good degree of independence to deliver high-quality IT solutions that meet business needs and support strategic goals. Reporting to the IT Manager – Business Systems, you will be responsible for analysing, designing, and improving business systems to support Barbour’s operational and strategic objectives. Serving as a key liaison between business stakeholders and technical teams, you will ensure system solutions are aligned with business needs, scalable, secure and fit for purpose.

The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking.

Essential Duties and Responsibilities

• Analyse existing business processes to identify inefficiencies, risks and improvement opportunities, translating requirements into technical specifications.
• Partner closely with developers, infrastructure teams, vendors and third-party suppliers to support system design, configuration, integration and testing activities.
• Participate in system implementation, upgrades, migrations, and impact assessments while developing and maintain comprehensive system documentation.
• Provide 2nd or 3rd line support for business-critical applications, lead user acceptance testing (UAT) and provide post-implementation support and continuous improvement.
• Ensure solutions comply with organisational standards and regulatory policies while supporting and collaborating with Associate and Senior Analysts.

Skills and Experience

• Education & Qualifications: Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems or equivalent experience. BCS Business Analysis, ITIL Foundation or Agile / Scrum certifications desirable.
• Technical & Domain Expertise: Strong understanding of IT systems, integrations, databases, APIs, interfaces, and SDLC Agile or ITIL frameworks.
• Enterprise Applications: Hands-on experience with enterprise applications (ERP, eCommerce, Finance, or HR systems) and managing delivery with 3rd parties.
• Analysis & Documentation: Proven expertise in requirements gathering (workshops, interviews, process mapping), impact assessments, and reading technical documentation / diagrams.
• Communication & Collaboration: Exceptional stakeholder management skills with the ability to explain complex technical concepts to non-technical business partners.
• Working Styles: Self-motivated, detail-oriented, and capable of working independently with minimal supervision while remaining aligned with team and managerial direction.

Benefits

• Discretionary Company bonus scheme
• Staff discount
• Staff shop
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

Note

In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.