Systems Support Analyst

BARBOUR; Jarrow; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Staff shop

Healthcare cash plan

25 days holiday

Training and development

Free onsite parking

Canteen facilities

Hybrid & flexible working

4pm finish on Friday

Wellbeing support

Refer a friend bonus

Reward & Recognition program

Length of Service rewards

Job summary

Barbour requires a Systems Support Analyst to join the IT team at the Head Office in South Shields. You will provide 1st/2nd line and desktop support to Barbour employees across multiple sites and locations globally, aiming for first-time fixes and ownership through resolution.

The role features hybrid working with 4 days in the office and 1 day at home, supporting ~1000 endpoints, including Windows, macOS, iOS devices, and M365.

Qualifications

• GCSEs with Maths and English at C+ or higher.
• ITIL or Microsoft certification desirable.
• Hands-on with Windows, macOS, iOS desktop & server OS.
• Experience with Active Directory and M365.

Responsibilities

• Deliver 1st and 2nd line global IT support across 1000 endpoints.
• Build, configure, and support end-user hardware and printers.
• Handle network, wireless, and endpoint security troubleshooting.
• Conduct basic system administration and license compliance.
• Communicate updates/outages and coordinate with vendors.

Skills

Windows OS

macOS

iOS

Active Directory

Microsoft 365

Ticketing systems

ITIL

Education

GCSEs incl Maths/English

ITIL or Microsoft cert desirable

Tools

VMware

Job description

Position Overview

We are currently recruiting for a Systems Support Analyst to join our IT team based at our Head Office in South Shields. You will provide 1st / 2nd line and desktop support to all Barbour employees across multiple sites and locations globally. The aim is to provide a first-time fix where possible, otherwise ownership is taken for managing an incident or request through to resolution, Working as part of the wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will involve building, upgrading, and supporting end user devices with various solutions and services in support of the global Barbour IT team.

*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*

Essential Duties and Responsibilities

• Deliver 1st and 2nd line global IT support across 1000 endpoints, resolving issues via the helpdesk through to resolution.
• Build, configure, maintain and support end-user hardware, printers, operating systems (Windows, OSX, iOS) and core cloud applications (M365, Teams).
• Handle network, wireless, and security software troubleshooting, configuration, and endpoint security maintenance.
• Conduct basic system administration, software license compliance, continuous improvement and new starter training.
• Effectively communicate system updates and outages, while collaborating with external service providers and vendors.

Skills and Experience

Essential Requirements:

• Education & Qualifications: 5 GCSEs (C+ including Maths / English); ITIL or Microsoft certification desirable.
• Technical Proficiency: Strong hands-on experience with Windows/OSC/iOS desktop & server OS, Active Directory, M365 suite and ticketing systems.
• Infrastructure & Hardware: Good grasp of IP networking, firewalls, switches, VLANs, conferencing tech and PC/OSX imaging.
• Core Competencies: Excellent diagnostic / troubleshooting ability, strong organisation skills, commercial awareness, and customer-focused communication.

Desirable Extras

• Experience with M365 / Exchange administration, VMware, backup / DR, retail POS, warehousing systems or AV equipment.
• Valid UK driving licence to support multiple sites.

Benefits

• Discretionary Company bonus scheme
• Staff discount
• Staff shop
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.