Systems Support Analyst

Barbour; South Shields; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Bonus scheme

Staff shop

25 days holiday

Training & development

Parking

Canteen

Hybrid working

Early Friday finish

Refer a friend bonus

Rewards program

Length of service

Job summary

Barbour is seeking a Systems Support Analyst to join our IT team at the Head Office in South Shields. You will provide 1st/2nd line and desktop support across global sites, aiming for first-time fixes and ownership through to resolution.

Based in our Head Office, the role combines 4 days in the office with 1 day of homeworking. You will support about 1000 endpoints, manage end-user devices, and collaborate with vendors to maintain a robust IT environment across Barbour’s international network.

Qualifications

• Experience with Windows/OSX/iOS desktop & server OS, Active Directory and M365 suite.
• Experience with ticketing systems and end-user support processes.
• Strong diagnostic and troubleshooting abilities with customer-focused communication.

Responsibilities

• Deliver 1st and 2nd line global IT support across 1000 endpoints, resolving issues to resolution.
• Build, configure, maintain and support end-user hardware, printers, OS and cloud apps.
• Handle network, wireless, and security software troubleshooting and endpoint security maintenance.
• Conduct basic system administration and training for new starters.
• Communicate system updates and outages and coordinate with external vendors.

Skills

Windows/Desktop OS

OSX

iOS

Active Directory

M365

Ticketing systems

Tools

VMware

Exchange administration

Backup/DR

Retail POS

Warehousing systems

AV equipment

Job description

We are currently recruiting for a Systems Support Analyst to join our IT team based at our Head Office in South Shields. You will provide 1st / 2nd line and desktop support to all Barbour employees across multiple sites and locations globally. The aim is to provide a first-time fix where possible, otherwise ownership is taken for managing an incident or request through to resolution, Working as part of the wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will involve building, upgrading, and supporting end user devices with various solutions and services in support of the global Barbour IT team.

*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*

Essential Duties and Responsibilities:

• Deliver 1st and 2nd line global IT support across 1000 endpoints, resolving issues via the helpdesk through to resolution.
• Build, configure, maintain and support end-user hardware, printers, operating systems (Windows, OSX, iOS) and core cloud applications (M365, Teams).
• Handle network, wireless, and security software troubleshooting, configuration, and endpoint security maintenance.
• Conduct basic system administration, software license compliance, continuous improvement and new starter training.
• Effectively communicate system updates and outages, while collaborating with external service providers and vendors.

Skills and Experience:

• Technical Proficiency: Strong hands-on experience with Windows/OSC/iOS desktop & server OS, Active Directory, M365 suite and ticketing systems.
• Infrastructure & Hardware: Good grasp of IP networking, firewalls, switches, VLANs, conferencing tech and PC/OSX imaging.
• Core Competencies: Excellent diagnostic / troubleshooting ability, strong organisation skills, commercial awareness, and customer-focused communication.
• Experience with M365 / Exchange administration, VMware, backup / DR, retail POS, warehousing systems or AV equipment.
• Valid UK driving licence to support multiple sites.
• Discretionary Company bonus scheme
• Staff shop
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

The Company

he Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Barbour House
South Shields
NE32 3EG
0191 455 4444
[e-mail]