IT Support Analyst: 1st & 2nd Line, Hybrid

Orbis Education & Care; Cardiff; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Supportive IT team

Career development

Varied technologies

Job summary

Orbis Education and Care is seeking an IT Support Analyst (1st & 2nd Line) in Cardiff. This hybrid/office-based role covers support across a dynamic organisation with responsibility for end-to-end issue resolution and user assistance.

You will manage AD/Azure AD, handle Intune and device management, and contribute to IT improvements while working with a close-knit team in Pentwyn, Cardiff.

Qualifications

• Experience in an IT support or IT Support Analyst role.
• Strong Microsoft 365 and Windows troubleshooting skills.
• Knowledge of Active Directory, Azure AD, and networking basics.

Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding.
• Assist with Intune, device management, updates, and deployments.
• Contribute to IT improvements and small projects.

Skills

IT support

Microsoft 365

Windows troubleshooting

Active Directory

Azure AD

Networking basics

Ticketing systems

Communication

Driving licence

Job description

Orbis Education and Care is seeking an IT Support Analyst (1st & 2nd Line) in Cardiff. This hybrid/office-based role covers support across a dynamic organisation with responsibility for end-to-end issue resolution and user assistance.

You will manage AD/Azure AD, handle Intune and device management, and contribute to IT improvements while working with a close-knit team in Pentwyn, Cardiff.