Hybrid IT Service Management Specialist

Pearson; Hellaby; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Pearson is seeking a Service Management Specialist to support IT services under a major UK government contract. The role focuses on incident handling, performance monitoring, and service improvements, working with technical teams and suppliers to ensure reliable operations.

Based in the United Kingdom, the position offers hybrid working arrangements and occasional UK travel. You will contribute to governance, risk management, and reporting for continuous service improvement.

Qualifications

• Experience in IT Service Management, Service Delivery, Application Support or Technical Support.

Responsibilities

• Manage and resolve service tickets and operational issues, coordinating technical support.
• Monitor the performance and reliability of applications and infrastructure to meet SLAs.
• Support Incident, Problem, Change and Major Incident Management processes.
• Build relationships with technical teams, suppliers and stakeholders to understand requirements.

Skills

ITSM experience

ITIL practices

Stakeholder mgmt

Incident Mgmt

Service performance analysis

Tools

ServiceNow

Monitoring tools

Job description

Pearson is seeking a Service Management Specialist to support IT services under a major UK government contract. The role focuses on incident handling, performance monitoring, and service improvements, working with technical teams and suppliers to ensure reliable operations.

Based in the United Kingdom, the position offers hybrid working arrangements and occasional UK travel. You will contribute to governance, risk management, and reporting for continuous service improvement.