Hybrid IT Service Delivery Manager (12-Month Contract)

PIB Group; Retford; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working pattern

Collaborative environment

Job summary

PIB Group is seeking an IT Service Delivery Manager to unify our businesses, technical teams, and external suppliers to deliver reliable IT services. You will drive performance, lead improvements, and ensure colleagues have the support they need to succeed.

The role requires hands-on service delivery leadership, strong stakeholder management, and knowledge of Microsoft and iOS systems; ServiceNow experience is desirable. Hybrid work pattern from Retford, Leicester or Derby offices.

Qualifications

• Experience in a Service Delivery/IT Service Desk Management role.
• Robust knowledge of Microsoft and iOS systems; ServiceNow knowledge desirable.
• Degree level and/or ITIL Foundation qualification, or equivalent demonstrable experience.

Responsibilities

• Manage operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation.
• Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities based on business impact, risk and capacity.
• Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications.
• Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories.

Skills

Service Delivery

Service Desk Management

Stakeholder Management

Communication Skills

Microsoft Systems

iOS Systems

ServiceNow

ITIL Foundation

Degree Qualified

Education

Degree level in IT or related field

ITIL Foundation Certification

Tools

ServiceNow

Job description

PIB Group is seeking an IT Service Delivery Manager to unify our businesses, technical teams, and external suppliers to deliver reliable IT services. You will drive performance, lead improvements, and ensure colleagues have the support they need to succeed.

The role requires hands-on service delivery leadership, strong stakeholder management, and knowledge of Microsoft and iOS systems; ServiceNow experience is desirable. Hybrid work pattern from Retford, Leicester or Derby offices.